Customer Expert; Digital Banking

Job Specifics

• Reference No: CD385
• Location: Glasgow City Centre
• Hours: Full Time 40 hours per week (Monday to Saturday between 7.00 am and 9.00 pm, Sunday 10.00 – 5.00 pm. Please note you must be able to work any shifts between these times)
• Salary: £25396.80
• Closing Date
  :
  Friday 30th January 2026
• Why should you apply for this role: Strong company reputation

Helping our banking customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.

• Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Resolving any queries customers may have with their banking which can bring challenge and reward.
• Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
• Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A digital first mindset that will help us achieve company wide expectations and brand growth.
• A caring, positive attitude with a genuine desire to exceed our customers’ expectations.

• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks
• 3 year employment history check