Customer Service Advisor

At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses.

In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.

We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities.

Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.

We are now recruiting for a Customer Service Advisor to join our Bodyshop team.

Hours of work are Monday-Friday, 8.30am-5.30pm,
with an additional 4 hours on a Saturday on a rotational basis (roughly every 1 in
4) and the salary is circa £26k per annum + bonus.

This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.

• Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
• Financial Security: Access our group life scheme and annual profit share.
• Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
• 24/7 Health Support: GP24 by Health Hero provides virtual GP services and second opinions for you and your family, 24/7/365.
• Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through Octopus
  
  EV.
• Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
• Sustainable Travel: Save on your commute with our cycle-to-work scheme.
• Continuous Development: Frequent learning opportunities to help you grow professionally.
• Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
• Recognition and Rewards: Celebrate your success with our company values and long-service awards program.

The main duties of the role are:

• Assist and manage daily workload depending on priorities and meeting customer KPI.
• Handle incoming and outgoing telephone calls in a professional manner.
• Welcome all customers on initial arrival at reception.
• Progress claims on customers' behalf, assisting with paperwork as necessary.
• Use sound selling skills to improve estimate conversion rates and related unrelated damage repairs.
• Maintain and update Bodyshop management system.
• Book in work in line with workshop capacity and customer requirements.
• Liaise with customer in respect to vehicle completion date and time.
• Assign loan vehicles where necessary and maintain records of car allocations.
• Raise Company paperwork for vehicle repair process.
• Maintain the progress status of vehicles being repaired.
• Inform customers of the completion of vehicle and arrange collection.
• Check incoming condition of load/hire vehicle informing customer of any relevant defects.
• Process company and insurance documentation.

To be effective in this role, you will have:

• Excellent communication skills both written and verbally.
• Good PC skills, specifically Microsoft packages e.g excel/outlook.
• Excellent planning and organisation skills.

Previous motor trade experience would be advantageous but is not essential.

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond.

We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.

We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.

NO AGENCIES PLEASE