Customer Experience Advisor | S1 | Retail Banking | AS Branch

Overview

Santander () is evolving from a global, high-impact brand into a technology-driven organisation. Our mission is to help more people and businesses prosper, with a strong risk culture and a proactive approach to risk management.

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

• Proven ability to deliver outstanding customer service, either face-to-face or telephony (Required).
• Effective communication skills with customers (Required).
• Desire to go above-and-beyond for customers (Preferred).
• Team working skills with a flexible, can-do approach (Preferred).
• Openness to a broad range of activities, even outside standard expectations (Preferred).
• Ability to grow, adapt and change to accommodate business needs (Preferred).

• Starting salary of £24,000 plus a £500 annual cash allowance.
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
• Pension: 8% of salary auto-contribution, up to 12.5% if you contribute.
• Protection benefits: company-funded death-in-service, income protection and optional life assurance and critical illness cover.
• Share plans and product discounts for employees.
• Competitive rewards reflecting the value you bring.
• Wellbeing support with physical, mental, social and financial partners, app access, gym access, flexible healthcare and mental health support.
• Family leave, childcare options and tailored wellbeing support.
• Volunteering opportunities and global growth opportunities across an international network.

We are an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating an accessible, fair and welcoming recruitment experience for all candidates.

Every individual must have the right to work in the UK to commence employment with Santander. If you do not have a right to work, or your visa application is unsuccessful, Santander will not proceed with your application.

If this role interests you, please apply. If you need assistance during the recruitment process, contact us at