Customer Service Representative

Join to apply for the Customer Service Representative role at William Hill
.

People don’t just come here to place bets; they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you’re a people person, you’ll love working here; you’ll have the support, training and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way as we invest in you.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change; they will include evening and weekend working

• Working hours:
  
  range of full and part-time hours on offer
• Annual Pay Review & Bonus Scheme: your base salary will be reviewed annually, with an annual performance bonus
• Holiday entitlement: 28 days holiday annually (pro rata)
• Paid birthday day off: extra paid day off for your birthday
• Subsidised travel:
  Zone 1-6 Oyster card for London roles
• Pension plan: match your pension contributions to 4%
• Perks and discounts: discounts in high street shops, cinemas and holidays
• Training and development: career development opportunities

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills, able to engage with customers from all walks of life

Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful, you’ll receive an email with a link to complete an online assessment via Hire Vue. After this stage, successful candidates will be invited for an interview.

We’re William Hill, part of evoke. With over 1,300 shops across the UK, we've been a permanent fixture on the high street since 1966, and our Retail team sits at the heart of our high‑street experience. Our culture is built on trust and a sense of belonging. We empower our teams to work in ways that suit them, combine strengths and celebrate differences, and win together.

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name of 888 Holdings. Now marking a new purpose, direction and ambition, we’re accelerating our journey to bring greater delight to our customers with world‑class betting and gaming experiences.

Entry level

Full‑time

Other

Gambling Facilities and Casinos