Customer Service Advisor

Join to apply for the Customer Service Advisor role at Tate Recruitment

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fallen victim to a scam. Full training is provided to ensure you can investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

• £157 per day, paid via umbrella
• 6‑month contract, starting 2nd February
• Hybrid working – 3 days a week in the office
• Office based in Glasgow City Centre
• Working hours:
  
  9:30 am – 6:00 pm Monday to Friday
• Every other Saturday 9:30 am – 6:00 pm with a day off in lieu

• Supporting our clients’ customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to the customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

• Experience of working within a contact centre; additional experience of working within Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation.
• Strong teamwork ethic and highly motivated.
• A real desire to go above‑and‑beyond for customers.
• Effective team working skills with a flexible, can‑do approach to work.
• Ability to grow, adapt and change accommodating business needs and priorities.

If you are interested in this position, please apply today. If suitable, one of our Client Services Managers will be in touch to discuss your application.

Please note the start date for this role is Monday 2nd February.

This role is for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check. Please consider this before applying.

Tate is committed to promoting equal opportunities. We encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we invite you to share your preferred pronouns in your application.