Receptionist, Customer Service​/HelpDesk

Company Description

Vigilant Security is a UK-based provider of a wide range of security as well as specialized services. Founded and operated by ex-military personnel, the company maintains military‑grade standards in professionalism, punctuality, and conduct. Vigilant Security takes pride in delivering responsive service, prioritising customer service excellence, and ensuring the best experiences for clients, occupiers, and the general public. We are deeply committed to empowering our team through skill development and confidence‑building to enhance service delivery.

We are seeking an experienced individual who has extensive customer service experience and can provide a warm and friendly welcome at the Front of House Reception, within a Central Glasgow location. In this role you will be required to provide the highest level of client care and personal service to all associates in the client’s business, which includes visitors, occupiers, and internal associates.

This opportunity operates in a team‑based office environment and is on a full‑time contract working Monday‑Friday, 35 hours per week.

The pay rate for this role is £12.60 per hour, and you will receive 28 days of annual leave, inclusive of bank holidays.

• Provide a professional first impression to all clients, guests, and visitors.
• Anticipate and act on client requirements in a professional manner and always provide a consistently professional service.
• Handle all incoming telephone calls and enquiries in an efficient and sincere manner.
• Issue visitor passes using the agreed sign‑in and sign‑out policies and procedures; assist with helpdesk enquiries for the site, acknowledging and responding within the timeframe specified by the customer; liaise with the Vigilant Site Supervisor, colleagues, service providers, and occupiers to resolve helpdesk matters in a timely manner.
• Further key training will be provided to support other areas of the front of house operation, including hospitality, meeting room set‑ups, and facilities management.

• Proficiency in Receptionist duties, such as greeting visitors and managing appointments.
• Previous reception experience and 5 years of verifiable work history essential.
• Strong clerical skills, including handling paperwork and maintaining accurate records.
• Professional, self‑motivated, enthusiastic, and proactive individual who is prepared to be flexible.
• Excellent interpersonal skills and the ability to interact with people at all levels and who holds a true passion for high standards of customer service delivery.
• Previous experience in hospitality or a similar office‑based customer service‑facing role.
• Proficiency using office equipment and basic knowledge of MS Office tools.
• Consistently well presented in line with company/client standards.
• Excellent attention to detail and a high level of document accuracy.
• Valid First Aid certificate desirable but not essential.

Applicants, please send CV to

Glasgow, Scotland, United Kingdom

Monday to Friday, 35 hours per week.