Customer Service Advisor | S1 | Banking

Customer Service Advisor | S1 | Everyday Banking | Multiple Locations

Country:
United Kingdom

We are currently recruiting Customer Service Advisors with a starting package up to £2'6,180, which includes a base salary of £24,000, a £500 flexible benefit, and up to a £1,680 discretionary performance-related bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

We’ll help you develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.

You’ll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you’ll be encouraged to ‘Think Customer’ and share ideas on improving processes and customer experience.

You’re the eyes and ears of our business after all.

• Acting as the first point of contact for customers over the phone
• Assisting with day‑to‑day transactions, queries, and servicing
• Updating customer records
• Helping to keep our customers and the bank safe
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

• Passionate about delivering outstanding customer service from a face‑to‑face or telephony background. Previous financial services background isn’t essential as we’ll provide training.
• The ability to listen and communicate effectively with customers to truly understand their needs.

• A real desire to go above‑and‑beyond for customers.
• Effective team‑working skills with a flexible, can‑do approach to work.
• Ability to follow process but also think on your feet.
• Openness to a broad range of activities even if outside of standard expectations.

You will require the right to work in the UK (please see details below).

Our preferred location for this role is Glasgow, but we’ll also consider Bradford. We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop.

To support this, we offer site‑based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro‑rata for part‑time roles). If you apply for this role in any of these locations, it’s important you consider your travelling distance, time and cost from your home to the office location(s). We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part‑time hours or a job‑share we would still love to hear from you and discuss these.

This role is 35 hours per week with the following alternate shift patterns:

• Week 1 – Monday to Saturday 08:00 – 16:00 (1 in 2 Saturdays, flexible lieu day)
• Week 2 – Monday to Saturday 10:00 – 18:00 (1 in 2 Saturdays, flexible lieu day)

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance‑related annual bonus.
• Volun…