Continuous Improvement Apprenticeship

Location

We’re flexible! You can be based from any of our Zurich UK office locations, with occasional UK travel required.

£24,479 (plus London weighting allowance if eligible).

Level 3 Improvement Technician Apprenticeship.

September 2026.

8th March 2026.

Are you looking for a career that will excite, challenge and inspire you? If so, an apprenticeship could be the ideal role for you! You’ll find the perfect balance of real life, on the job experience, whilst having time to complete your studies, apply your knowledge and earn qualifications too. With plenty of support around you, including your buddy, you’ll have lots of opportunities to shape your career and to make a difference to our customers at a time when they need us the most.

This is a permanent role, your apprenticeship is just the start of your career with us. We'll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow. Working in insurance is so varied, you’ll find that there are so many different opportunities for you to explore. An apprenticeship is the perfect way to fast‑track your career!

Kick‑start your career in the evolving and dynamic world of change management. If you are curious, driven, and excited by the idea of shaping how a global organisation works, the Continuous Improvement apprenticeship could be the perfect opportunity for you. Alongside the wider Continuous Improvement team, you will help transform the way our business operates across the UK to make things better for both our people and our customers.

In this role you will have the opportunity to grow, develop new skills and make a real difference. The length of your apprenticeship will vary depending on the course provider and scheme. We’ll give you plenty of support your study time alongside your permanent role.

Being an integral part of an exciting team to drive and shape the future of our UK business. As part of this role, you will have exposure to:

• The end‑to‑end insurance lifecycle – you will see the full range of areas that make our business operate, from Sales to Finance, Underwriting to Claims across all of our customer bases
• Identifying improvement opportunities – you will be key in streamlining processes to make them smarter and more efficient
• Leading and influencing change – as you build up your experience, you will have your own projects to manage
• Extensive change toolkit – learning alongside specialists in the team to develop your awareness of change tools, with the opportunity to convert your learnings into additional internal qualifications
• Constantly evolving capabilities – we work closely with colleagues across Automation, Data Science and beyond to build solutions to address critical business challenge

Alongside your role, you’ll work towards a Level 3 Improvement Technician Apprenticeship. This programme will help you learn how to make business processes work better for customers, colleagues and the organisation as a whole. It usually takes around 18 months to complete. A level 3 apprenticeship is the same level as A‑Level standard, giving you a recognised qualification that can help you progress into future roles across insurance and business improvement.

Throughout the apprenticeship, you’ll develop the skills, knowledge and behaviours needed to make a real difference in how an insurance company operates. You will get involved in things like:

• Streamlining processes – helping improve speed and accuracy so customers get decisions and support faster.
• Using data to spot improvements – analysing how things work today to find better, simpler ways of doing them for customers and colleagues.
• Embedding continuous improvement across teams – working with people across the business to build a culture where everyone looks for ways to improve how we work.

As well as joining a company that is passionate about our people, sustainability and our customers, we also have a competitive rewards and lifestyle benefits package.

You’ll receive:

• £24,479 starting…