Brands Dispense Team Lead - GB

C&C Group plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent’s.

This position can be based out of either Bristol or Glasgow.

The Brands Dispense Lead is accountable for setting the strategic direction and overseeing all dispense installation and process optimisation activities across GB. This role ensures robust alignment with commercial objectives, customer requirements, and operational excellence standards. By driving a culture of continuous improvement, the Lead leverages data‑driven insights to enhance efficiency, reduce costs, and maximise ROI across all dispense processes. The position is responsible for leading a team, establishing best practice, and ensuring seamless end‑to‑end execution—from initial request through to completion—while influencing cross‑functional stakeholders to deliver superior customer experiences and support long‑term growth.

• Lead, develop, and inspire a high‑performing Brands Dispense Co‑Ordinateurs.
• Drive a culture of accountability, innovation, and cross‑departmental collaboration with a strong focus on delivering value‑add solutions, exceptional service quality, and measurable performance outcomes.
• Deliver targeted coaching and training to develop team capability, ensuring team members become highly skilled and recognised subject matter experts in all processes, compliance, and reporting.
• Establish and promote a culture of continuous improvement within the team.
• Produce accurate, timely, and insightful reports for senior leadership, covering number of installs by region, removals, installations by brand and by account manager.
• Build a robust process for data capture to ensure that all key data in trackers is being captured for reporting and eradicate any gaps in data capture.
• Ensure all data integrity and compliance with internal reporting standards and governance requirements.
• Continually review all team processes within the Brands dispense team to assess efficiency, compliance, and alignment with business objectives.
• Identify gaps and risks, ensuring processes are fit for purpose, scalable and constantly evolve to meet the changing nature of the business.
• Ensure all optimised processes are documented, communicated, fully understood and embedded across the team.
• Validate that all team processes adhere to business policies, SODA, regulatory requirements, and governance frameworks.
• Ensure all commercial processes adhere to company policies, regulatory requirements, and industry standards.
• Act as the gatekeeper for compliance checks to ensure audit trails and full disclosure and transparency.
• Identify and mitigate risks related to ways of working and operational execution.
• Maintain a risk register and implement controls to prevent financial or reputational exposure.
• Ensure accurate and complete documentation of all processes and ways of working for all brands dispense transactions.
• Provide regular governance reports to senior leadership and recommend corrective actions.
• Review governance processes for efficiency and effectiveness and implement best practices and update policies to reflect evolving business needs.
• Train teams on all business compliance requirements and the importance of always being compliant and monitoring adherence.
• Track all install and events logs and review all agreed SLAs on logging, response times and execution, escalating any gaps in service or delays to the Brands Dispense Technical Manager.
• Ensure that all MBMS transactions across all brewers in conjunction with Innserve are verified, accurate and that invoices and POs are raised in a timely fashion and in accordance with brewer agreements.
• Ensure robust data integrity processes and clear audit trails to facilitate all transactions and that bar records are updated and accurately measuring all outputs.
• Ensure consolidation of all financial transactions on MBMS and line lead to ensure that all costs are captured, reported accurately for budgeting and forecasting purposes and recovered…