Engineering Administrator

Position: Engineering Administrator (Permanent)
Job Title:

Defect Coordinator Supply Chain (Lift Administrator)

Location:

Glasgow Head Office (Hybrid 1 day WFH : 4 Days Office)

Contract Type:
Permanent

Working Hours:

40 Hours Per Week (Mon – Fri)

Salary: £28,560.00 Total Salary + great company benefits (below)

An exciting opportunity has emerged for a skilled Coordinator / Compliance Administrator to join our company, working on one of our major UK supermarket contracts.

The role will involve total responsible for effective management and successful completion of all lift and engineering defects in line with their completion SLA.

Whilst remaining responsible for the overall successful completion of defects you will play a lead role in engaging with all L&E Service Providers employed by City.

You will drive the relationship in a professional manner identifying ways to continually improve demonstrating City value of strives to improve and makes it happen.

Key Responsibilities:

Process

* Manage statistical performance reporting through the use of Mercury and supply chain reporting systems.

* Maintain performance in line with or greater that KPI thresholds.

* Through the use of data and working with Suppliers identify opportunities to continually improve performance.

* Using the system data and dashboards of the systems provided maintain performance to ensure that no defect misses its completion due date.

* Maintain document and data accuracy across the lifecycle of any defect/s that are raised to ensure legal and statutory compliance.

* Working in conjunction with the L&E / City wide team, drive supplier performance through the early identification of service performance risk considering early means of mitigation.

* Support the L&E manager and wider L&E team in meetings by the provision of performance data. This will relate to Supplier Review Meetings, Customer Performance Reporting Meetings or any such meeting where the information, knowledge or data for L&E defects may be required.

People

* Collaborate with all internal and external stakeholder, customers, or suppliers in the execution of your duties.

* As a hybrid role you will be expected to perform your duties as a minimum in line with this

Job Description regardless of whether home or office based. Self-Leadership.

Performance

* Collaborate with operational leads to prioritise areas of improvement.

* Work with internal stakeholders and the client to develop service improvement initiatives that will improve productivity, performance, and profitability.

Qualifications /

Experience:

Tenacity in driving change and performance in suppliers and internal stakeholders.

Ability to hold transparent, professional, and difficult conversations around matters of performance.

Setting clear goals and expectations in the requirements of self and others.

Embraces the mentality of “keeping-our-promise”.

Excellent influencing and communication skills.

Comfortable identifying, managing, and supporting senior stakeholders, both internally and externally, to gain commitment and advocacy for business improvement initiatives, transformational activity, programmes, and projects.

Comfortable dealing with ambiguity, operating and delivering within a fast-paced and changing business / market environment. Able to demonstrate resilience at times of high pressure.

Able to demonstrate empathy and the integrity to deal with sensitive and personal information during times of change and business improvement.

Excellent planning, organising, and prioritisation skills; strong results focus.

Effective problem-solving and decision-making, highly flexible and self-starting.

Strong PC literacy, with experience in extracting, collating, and presenting performance data is essential.

Previous experience of using a CAFM system is desirable.

What We Offer:

At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:

* 33 Days Holiday (Inc. Bank Holidays)

* Private Pension

* Health Shield Cashback Plan - Reclaim part of your dental/optical costs.

* One City – Employee Discount Platform

* Employee Value Awards up to the value of £250

* Access to Costco Personal Membership Subscription

* Mental and Physical Health Services (Wisdom, Thrive, Skin Vision)

* Electric Car Scheme (Criteria Applies)

* First Bus Commuter Club – Discounted Bus Travel