Senior Business Analyst

PLEASE NOTE THIS ADVERT CLOSES THE DAY BEFORE ANY AUTOMATED DATE SHOWN - PLEASE REFER TO THE CLOSING DATE IN THE BODY OF THE ADVERT

Glasgow HQ, G2 5AD
/ Hybrid

£38,442 to £48,053

BP5

Prakash Ramu

Wed 28th January

Help us create a better future, quicker

The Senior Business Analyst has accountability for root cause analysis, business improvement & change, reporting, identification and establishment of effective process controls, and the definition and recommendation of improvements for senior management approval. This incorporates the accountability for the outsource invoice validations and contract management and the improvements identified will help to manage the outsource budget.

For this expert knowledge in the system would be appreciated (Example: SAP CRM and ISU, UI5).

• Process definition and changes to improve and adapt to regulatory or other changes (smart, etc)
• Data analysis and monitoring activities after SAP changes ensuring that this is reflected in the outsourcing reductions
• Process improvement
• Testing the CR and incidents delivered from third parties.

Key accountabilities will include - but not be limited to - the following:

• Manage and undertake root cause analysis, idea generation and subsequent implementation and review of robust business solutions aimed at delivering quality across all Energy Retail processes
• Monitoring the production activity after the promotion of new functionalities or changes in the system analysing the data from the system and the impact on the processes
• Take ownership of all analysis and produce recommendations and reporting in relation to internal & external performance analysis
• Proactive analysis of KPIs to identify system or process issues.
• Document existing business processes and workflows and translate business requirements into functional requirements for technical teams.
• Collaborate with business stakeholders, developers, and testers to drive forward system and process improvements

• Specific knowledge of SAP for Utilities (i.e. CRM, ISU)
• Extensive knowledge on Python, Synapse SQL, Power BI etc.
• Customer management skills
• Experience with improvements and system implementations
• Analytical skills, including run queries, programs in SAP
• Strong customer focus
• Analytical thinking
• Ability to work in a global environment
• Problem solving capacity
• Multi-task capacity for doing analysis end-to-end across different processes
• Experience in utilities industry with a clear understanding of the complexities inherent in the de-regulated electricity and gas markets.
• Proven ability to mobilise & generate continuous employee, business, customer and financial improvement.
• Ability to take responsibility of process end to end

• Excellent analytical and problem-solving skills
• Ability to communicate and influence at all levels in the organisation
• Ability to prioritise workloads while focussing on quality and delivery to agreed timelines
• Previous experience in delivering IT projects.
• Experience in proactively analysing the system to look for improvements and issues.

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow.

That is why our benefits include:

• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including:
  Dental Insurance,…