Service Desk Operator

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
- Trust, Respect, Unity, and Empowerment
.

Key Responsibilities:

• Dealing with Works Orders (both PPM and Reactive) submitted through the Concept Evolution system and Maximo CAFM System.
• Answering Telephones, Generating and Planning Work Instructions for Maintenance Engineers.
• Monitoring Job Progress, recording on the work orders and keeping customers informed throughout the work process.
• Ensuring all work orders are closed out in a timely fashion and within SLA, completing all fields with relevant information, uploading certification and updating log notes.
• Planning in and organising PPMs for the month ahead.

Candidate Requirements:

• Understanding of asset management principles and maintenance techniques.
• Excellent PC skills and experience in the use of Microsoft Office packages is essential.
Experience in the use of a CAFM system is preferable.
• Excellent communication skills including verbal and written.
• Ability to form relationships with clients and to exceed customer expectation.
• Well Organised/efficient time management.
• Will need to undergo BPSS clearance and a Disclosure Scotland check carried out as part of the onboarding process.

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.