Helpdesk Apprentice

Join to apply for the Helpdesk Apprentice role at Mitie Cleaning & Hygiene Services
.

Looking for a fresh start, a new challenge, or the chance to build skills that make a real difference? Whether you’re returning to work, exploring a second career, or ready to try something new – this could be the start of something brilliant.

At Mitie, we do more than manage buildings – we create better places for people to live, work, and thrive. From offices and universities to hospitals and heritage sites, our teams help keep spaces safe, welcoming, and running smoothly. We partner with the Scottish Government, delivering essential services to over 70 sites across the country.

As an Apprentice Service Desk Coordinator
, you’ll support our engineering and facilities operations while working towards a nationally recognised qualification. You’ll gain hands‑on experience, develop valuable skills, and prepare for a career in business administration, IT support, or facilities management.

• Support the Service Desk team with scheduling and planning work for engineers and subcontractors
• Update and maintain jobs on our CAFM systems (Maximo and Click Planning platform)
• Monitor shared mailboxes, ensuring emails are actioned promptly and accurately
• Review certifications, worksheets, and contractor reports, flagging any remedial work required
• Prepare purchase orders, quotations, and supporting documentation for contract works
• Assist managers with reporting, management information, and customer updates
• Build positive relationships with colleagues, managers, engineers, and external suppliers

• Curious, enthusiastic, and ready to learn
• Confident communicating with different people and building relationships
• Organised, attentive to detail, and able to manage multiple tasks
• Committed to helping create better places and supporting thriving communities
• Open to learning new systems, tools, and processes

You don’t need prior experience – just a positive attitude, willingness to learn, and drive to succeed.

You’ll be enrolled onto a SCQF Level 6 Digital Application Support Diploma
, fully supported by Elite Modern Apprenticeships. You’ll receive 1‑2‑1 guidance, e‑learning, and expert advice to develop the skills and knowledge you need.

We’re searching for ambitious, driven individuals who are excited about learning and ready to take on new challenges. To succeed as a Mitie apprentice, you’ll need:

• A keen interest in your chosen field.
• The ability to think critically and find solutions.
• Dedication to completing your apprenticeship and growing with Mitie.
• GCSEs in Maths and English (Grades 4‑9 or equivalent) or Scottish National 5 certificates (Grade A‑C). Certificates must be provided at the interview stage.

Our market‑leading offering provides you with benefits that suit your lifestyle, including a virtual GP, salary finance scheme, flexible holiday options, lifestyle benefits platform, high‑street discounts, cycle‑to‑work scheme, life cover, pension contributions, save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.

We award employees with Mitie Stars for exceptional work. Cash prizes are available each month and a chance to win a top prize of £10,000 at the end of the year.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know by emailing at …

Apply today to join our Mitie team and start your apprenticeship journey.