Operations Coordinator; Tour Operator

Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.

Grand Circle is currently seeking candidates for the following position:

Coordinator based in central Glasgow (1 year contract)

Preferable starting date:
As soon as possible

We deliver tours for curious, lifelong learners of North American travellers, specifically catering to over 50s and independent travellers. The successful candidate will be responsible for handling relations with suppliers, resolving vendor quality issues and supporting planning activities for tour groups in the UK and Ireland in pursuit of our company’s excellence goals.

• Building relationships with vendors and trip leaders
• Booking all services with local suppliers (hotels, bus companies, restaurants, local guides, etc.) for all the groups
• Negotiating contracts with small vendors
• Coordinating deviations: cancel/rebook services when deviations occur and supporting trip leaders in delivering successful deviations
• Executing extensive administrative tasks to support operations eg. running vendors reports and preparing itinerary documents
• Reviewing feedback from travellers to identify and resolve quality issues
• Liaising with multiple departments throughout the company including accounting in Croatia and the central office in the USA
• Providing routine sales updates to suppliers
• Booking and confirm all arrival and departure transfers (to/from airport)
• Vendor meeting online and in person on an ad hoc basis
• Supporting unwell/displaced travellers
• Being part of an out of hours support phone rotation during the operating season (Mar-Nov, max once a month)

• 2+ years administrative experience in a fast paced, dynamic office team
• Good knowledge of Microsoft Office package (especially Excel) and confidence in using multiple computer databases is essential
• Strong People Skills & Customer Care Oriented
• Autonomous mindset with a respect for deadlines and independently prioritize workload
• Problem Solving & team work

• Competitive salary package
• Vacation days per year + 3 personal days from the company
• Reimbursement of public transport with yearly max cap
• Preventative health allowance
• Incentive Bonus based on targeted results
• Merit increase based on performance
• Personal and Professional Growth Courses reimbursement – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary of employment
• Associate Deals – discounted WORLDWIDE GC Tour packages available to associates
• Referral Bonus
• Friday homework
• Full training program onsite
• We value diversity and encourage employees to be themselves.
• Women oriented company
• Working as part of an international team (exposure to colleagues in worldwide offices).
• Great opportunity to learn about all aspects of travel business and streamline your career

* All benefits are applicable at company discretion

This role would suit a proactive self-starter who:

• is driven by excellence
• loves to learn and enjoys a fast-paced environment with changing priorities
• enjoys working in an office with others and providing support to a team of trip leaders
• thrives on problem solving and thinking outside the box

Please forward your C.V. to:
Gail Wands ()

By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: