Personal Assistant

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Apply now Job no: 700090
Work type: Permanent Full Time
Location: Newcastle, Gosforth Centre, Head Office - Glasgow, Head Office - Newcastle, Hybrid, Glasgow City
Categories: Business Strategy

Business Unit: Customer Services & Operations
Salary range: £25,600 - £32,000 DOE + Benefits
Location: UK Hybrid – Gosforth or Glasgow
Contract type
:
Permanent

Customer Services & Operations (CS&O) is a core function responsible for delivering simply brilliant experience to customers efficiently, consistently, and compliantly day‑to‑day.

The Person al Assistant support team within Customer Service and Operations (CS&O) provide a proactive management of services, co-ordination, and administration to ensure the leadership are effectively prepared to deliver their best. You will provide daily support to CS&O LT members with a variety of situations, decision making and prioritisation of workloads. You may be asked from time to time to also provide additional support with operational tasks for the wider function.

• Proven EA/PA experience supporting senior leaders with diary management
• Organisation and prioritisation, with calm execution under pressure and sharp attention to detail
• Coordination of meetings and events, within busy diaries
• Handling of confidential information and resilience
• Naturally proactive– highlighting issues early, close loops, and keep momentum
• Ensure leader(s) are well prepared for meetings and materials are readily available
• Manage travel requirements, itineraries and last minute changes
• Ability to demonstrate a positive approach to continuous improvement and efficient ways of working
• Maintain documents, trackers, process expenses and approvals
• Confident communicator with senior leaders and wider stakeholders with excellent judgement, discretion, and the ability to influence and negotiate to land outcomes.
• Management of system administration e.g. CoreHR/Oracle/ P2P
• Tech‑savvy across Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint), mobile and tablet support.
• Able to work independently and collaboratively, building effective relationships across CS&O & wider Group organisation.

• Excellent organisational skills with the ability to multitask effectively.
• Previous experience within a similar role (secretarial/ business support /personal assistant).
• Experience with minute taking and invoices.
• Great judgment and interpersonal skills.
• Brilliant verbal and written communication skills with the ability to remain calm and courteous under pressure.
• A strong sense of initiative with the ability to work independently.
• Advanced level of IT office applications i.e. Teams, PowerPoint, Word, Excel etc.

• Previous experience supporting at a leadership level together with experience in managing competing priorities between leadership team members.
• Proactive in implementing change to help bring efficiencies.
• Experience of expenses process, system use and procurement systems.

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

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