Exams Administrator

Please note, this vacancy is open to current University of Glasgow employees only

As an Exams Administrator you will work as part of a team to support the smooth and efficient running of University of Glasgow examinations. You will play an important part in co-ordinating exam activities, providing excellent customer service to students and staff, maintaining accurate records, and contributing to continuous process improvement. As a valued member of the team, your focus will be on ensuring positive student experiences and effective operations both on and off campus.

• A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role; OR Scottish Credit and Qualification Framework level 7 (Advanced Higher, SVQ 3, HNC or equivalent), and experience of personal development in a similar role.

• B1 Knowledge of examination processes, policies, and regulations in an academic setting.
• B2 Knowledge of databases or student records systems.

• C1 Proven ability to plan, organise and prioritise a large workload effectively to meet deadlines without supervision.
• C2 Strong interpersonal and communication skills with the ability demonstrate diplomacy and discretion.
• C3 Excellent IT skills:
  Outlook, Excel, Word, with the ability to use University management information systems.
• C4 Excellent customer service skills
• C5 Ability to work collaboratively with other services and academic departments.
• C6 Initiative and judgement to resolve problems independently.
• C7 Ability to multitask and react to changing priorities.
• C8 Team working skills and a positive and enthusiastic approach.
• C9 Ability to manipulate and analyse data.
• C10 Attention to detail.

• D1 Experience with quality assurance/compliance processes.
• D2 Ability to produce data driven insights for service improvements.

• E1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
• E2 Experience of successful partnership working across a large and complex organisation.
• E3 Supervisory experience.
• E4 Data management and analysis. Experience of using Excel to manage large amounts of data, make calculations and produce reports.

• F1 Experience working in an area involving assessment/examinations or similar.
• F2 Experience in event co-ordination and delivery.
• F3 Project support experience.

Salary will be Grade 5, £28,031 - £31,236 per annum.

This post is full time and open ended.

Closing date: 23:45 16th March 2026