Workspace Lead

Accepting applications until: 11 March 2026 Job Description

As a Workspace Experience Coordinator at Global, you’ll be the first point of contact for all workspace related queries, supporting our 2,500+ Globallers across 30+ locations whether face to face, over the phone or via digital platforms.

• Workspace & Facilities Oversight (45%): Act as the first point of contact for all premises and workspace related queries, responding via multiple channels and resolving issues in line with SLAs and KPIs. Oversee front-of-house operations, meeting room standards, post handling, and contractor and vendor coordination to ensure smooth day to day operations across regional sites, including regular on-site support at the Glasgow Office & Warehouse.

• Stakeholder, Vendor & Event Coordination (35%): Build strong working relationships with internal teams and external suppliers. Support service delivery by addressing feedback, assisting with contractor / supplier call outs, and helping coordinate logistics for key on-site events. Welcome visitors, ensure NDA processes are followed, and help organise workspace logistics for internal events from planning to completion.

• Team Support & Communication (20%): Support the Workspace Operations Manager & Workspace Experience Manager with ad hoc requests and provide operational cover as required, including space planning support (basic measuring and layout checks), coordinating small works/moves, updating floor plan/signage records, and assisting with non-standard workspace requests such as on-site branding (e.g., wall vinyls, way finding, event dressing) by briefing suppliers, arranging access and overseeing install/removal.
  
  Keep the team updated on key information, changes, and contribute to maintaining clear support documentation and service excellence through timely communication.

This role is Glasgow-based and will require regular travel to the Glasgow Warehouse, plus monthly travel to London and other regional sites for training and to support the wider Workspace team.

• Think Big: Be a pro‑active team member to create solutions, helping create a seamless experience for thousands of colleagues across the business.

• Own It: Take ownership of tickets raised from receiving until completion, ensure all documents are clear and up to date.

• Keep it Simple: Use clear, direct communication and reliable processes to keep things running smoothly across our buildings.

• Better Together: Work side by side with a supportive team that values collaboration and community.

In your first few months, you’ll have:

• Embedded into the team and get to know your colleagues, what the team does and what your colleagues do and how important each role is.
• Demonstrated full understanding the role and become an early trusted point of contact.
• Get to know Global, what we do, how we do it and why we do it.
• Start to create your very own network and relationships.
• (Have fun!)

• Communication
  
  Skills:
  
  A natural communicator in both written and face to face communication
• Organisation
  
  Skills:
  
  Ability to manage multiple requests and deadlines across sites and systems.
• Computer
  
  Skills:
  
  Experience in Microsoft Packages such as Word and Excel, experience in helpdesk systems preferred but not essential
• Adaptability & Initiative: Proactive in identifying issues, spotting improvements, and taking ownership of jobs from inception until completion