NIHL Administrator

Description

At Davies people are at the heart of all we do, our values state that we succeed together, and it is this that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Department: Claims Management

Location: Glasgow

Davies are looking to recruit an experienced Administrator to join our growing Casualty team. The successful candidate will ideally have experience in Administration, have good time management and the ability to prioritise their workload effectively.

• Monitor and manage online portals, download documentation and attach to correct files.
• Review Excel enquiry spreadsheets, cross‑check against our internal data to confirm any potential matches and carry out further investigations.
• Review and update monthly bordereaux and ensure data analysis is correct before issuing to the client.
• Answer telephone calls as required and deal with general enquiries.
• Photocopy or scan documents.
• Perform other tasks to support the business plan as and when necessary to ensure company objectives are met.

• A good standard of written English.
• Previous experience of working in an administration role.
• Familiarity with standard office packages such as Word and Excel.
• Demonstrate a high level of accuracy in data input and attention to detail.
• Proactive and resilient, seeking to get things done and at the same time managing a variety of tasks.
• Provide solutions rather than problems – shows initiative.
• Able to demonstrate effective management of time and resources.
• Able to identify when guidance is required from other team members for decision making.
• Can demonstrate evidence of being an effective team member, interacting positively with colleagues, and communicating effectively with a diverse group of people.
• Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes.
• Able to demonstrate effective customer service skills, actively seeking and responding to feedback.

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; high street discounts and financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100s of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan