Repairs Assistant

Hours:

9.00am to 5.00pm alternate 2 day / 3 day week
EVH Grade: 4 (Points 9-12) £27,068 to £30,610
40 days leave (inclusive of statutory leave) pro rata
Defined Contribution Pension Scheme

Job Type

Part Time

We have a great opportunity for the right person to join our Property Services Team at Southside Housing Association. We are a friendly, forward thinking organisation where innovation, flexibility and positive communication is embraced. Our focus is on quality of service and helping others.

If you like to work in a fast moving environment with a varied workload and have excellent organisational and communication skills this could be for you.

The focus of the Repairs Assistant post is to provide effective and responsive administration support for the Property Services Department. The role is varied and each Repairs Assistant will have been allocated a role from within the job description, but with an expectation that they can cover all outputs to cover for colleagues. This will be identified with the individual. The core skills are administration of the data collected and issued, good communication with the Property Services team and the wider Southside HA community and with contractors.

Also, communication and liaison with tenants to provide excellent customer service. Communications is through face to face, telephone, email and letter, as well as messaging on 3CX and Teams. You will work effectively on your own, able to prioritise your work to ensure it is handled to create the best outcome. As administrator, you will be required from time to time to take minutes at meetings and to work with the Repairs Coordinator to handle low level complaints.

• Download the recruitment pack from our website Here . If you need assistance with downloading the pack, please send an email to  and a member of staff will get back to you at the earliest opportunity.
• A supporting statement of no more than 500 words
• Completed Equalities monitoring form

Please note that your supporting statement must clearly demonstrate how you meet the requirements noted within the job description and person specification outlined in the Recruitment Pack.

The Association is an equal opportunities employer.