Helpdesk Coordinator

About the Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

As part of your role, your key responsibilities will include, but are not limited to:

• To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
• Act as the first point of contact for the engineering workforce and sub‑contractors, allocating work to engineers and managing diaries for the regional area.
• Update and close out Reactive, PPM and Quoted jobs for engineers and sub‑contractors on CAFM Concept System.
• Raise purchase orders to sub‑contractors for reactive works and obtain ETAs and updates.
• Coordinate and support Project Managers in project works across various government contracts, including requesting quotations, raising POs, creating site Health & Safety files, and job costing of variations.
• Update the database of quotations, engineering overtime and statutory compliance certification where requested.

• Applicants must have the right to work in the UK.
• Strong customer service skills.
• Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
• Strong knowledge of Microsoft Office packages.
• Excellent organisation and planning skills.
• Knowledge and understanding of property‑related issues.
• Exceptional telephone etiquette.

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.