Clinic Manager; Portland Metro

Location:

Portland, Oregon, United States

• On-Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.
• A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making
• Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success

Clinic Manager- Manages clinical operations and coaches/develops non-provider staff. Excellent communication, attention to detail, and the ability to motivate and effectively lead the team are essential skills. Flexibility and prioritization of tasks are a must.

• 2 years of medical industry experience, required. Urgent Care, preferred.
• 2 years of management experience, required
• Medical Assistant experience/background, highly preferred
• Bachelor's degree in Business or a health-related concentration, preferred

• Salary depends on years of experience
• $65,000 - $75,000 annual approximation
• Performance-driven bonuses, paid monthly
• Full-Time Benefits Eligible
• AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics for health services
• 401k at 1 year, with 3% Employer Contribution
• 3 Weeks of Paid Time Off

• Full-time, ~40 hrs/week
• Traditional Monday-Friday, with occasional weekends and evenings

• AFC Urgent Care in the Pacific NW is growing to meet the needs of our community. If you have an interest in ANY of our clinic locations, we encourage you to apply. Please be sure to inform our Recruiter of your preferred location during your interview.
• OREGON Clinic Locations:
  - Northeast Portland (97213)
  - Cedar Hills (97229)
  - Tigard (97223)
  - Oregon City (97045)
  - Beaverton (97005)
  - Hillsboro (97123)
• WASHINGTON Clinic Locations:
  - Vancouver / Camas (98684)
  - Vancouver / Orchards (98662)

We are seeking a Clinic Manager who can collaborate with clinical staff and providers to ensure the clinic operates efficiently and profitably. They will provide leadership, and support by overseeing all clinical operations.

The Clinic Manager oversees clinic operations and supervises non-provider staff of a growing urgent care medical practice. The role combines the clinical and business aspects of healthcare to ensure the facility operates efficiently and provides quality patient care as clinically trained. They also collaborate with providers to ensure the clinic operates efficiently and profitably. Knowledge of medical practice and previous management of staff are required.

Good communication, attention to detail, ability to motivate and effectively lead the team are essential skills.

The duties will be performed in accordance with policy and procedure, the standard of care, and in accordance with state certification. The essential duties and responsibilities include, but are not limited to, the following:

• Attending to the day-to-day management of the clinic
• Auditing clinical practices and operations to ensure high-quality patient care
• Scheduling of staff to ensure proper staffing metrics are maintained for all clinical staff, including but not limited to Medical Assistants, Front Desk Assistants, Clinic Coordinators, and Medical Scribes
• Collaborate with Chief Medical Officer (CMO) to ensure proper staffing levels for Provider staff
• Hiring, monitoring, coaching, and completing timely evaluation of performance for staff/direct reports
• Ensuring that staff is adequately trained and cross-trained where appropriate
• Ensure that staff complete onboarding process
• Enforce company policies and procedures; and role model them
• Manage supplies including inventory and ordering, maintaining optimal levels per policy, and communicating to teams and providers when there are any ordering issues
• Work with vendors and authorize invoices for supply orders
• Interface with the billing department to obtain optimal clinic revenue
• Investigate and resolve patient complaints.
• Monitor Net Promoter Score (NPS) and Google reviews
• Ensure that customer/ patient service needs are met
• Develop and implement strategies to improve patient care
• Responsible for customer service scores related to patient experience
• Preparation of daily bank deposits and error tracking of payment collection process.
• Complete and double-check daily reconciliation sheets for accuracy each week and at the end of the month
• Deposit collections to bank no less than 2x per week
• Responsible for oversight of all lines of business including Occ Med, UC, Wellness, Primary Care, Workers Compensation.
• Function as a clinic liaison with external businesses
• Manage the clinical workforce using knowledge of relevant labor laws and human resources applications
• Maintains and manages HIPAA, OSHA, and BOLI compliance at all times
• Attend company meetings and trainings as requested by the Director of Operations. May include offsite functions.

• Act as Manager on Duty (MOD) on rotating weekend shifts (approx. 1 weekend every…