Sales Operations Specialist

Overview

At Mac Donald-Miller Facility Solutions ("Mac Miller"), we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. As the Northwest’s leading mechanical contracting firm, we have over one thousand employees across 10 offices, offering breadth and variety of work to keep you engaged and inspired.

We have a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including:

• New construction – Engineering, fabrication and install of mechanical systems for new projects following lean construction practices
• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies
• Service – Scheduled preventive maintenance ensuring tenant comfort, and 24/7 emergency response
• Building performance – Control systems, fault detection, energy services and remote monitoring
• Energy and Sustainable Solutions – Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients

People love to work at Mac Donald-Miller because we share core culture values.

• Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• Community – We are proud to be part of Mac Donald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun! – Take the work seriously, but never taking ourselves too seriously. We strive to be both serious professionals and good-natured people you enjoy working with.

This is where you come in. As a Sales Operations Specialist
, you will be a central force in driving sales enablement and operational excellence within our specialized business unit. Reporting to the Sales Operations Lead, you’ll support CRM accuracy, project handoffs, proposal development, and seamless coordination across teams. Your work will streamline processes, strengthen communication, and ensure that sales activities align with broader business goals. The ideal candidate is highly organized, proactive, and thrives in a fast-paced, collaborative environment where attention to detail and strong follow-through make a visible impact.

Top deliverables in the first year to be a hero:

• CRM Oversight & Sales Support
  • Maintain and optimize systems to ensure visibility, reporting, and responsiveness.
  • Keep CRM data accurate and up to date to support timely reporting and strategic planning.
  • Route RFPs to the right internal teams for evaluation and action.
  • Draft and distribute winning emails to internal teams and client stakeholders.
  • Submit and reconcile expense reports in line with company policy.
  • Coordinate industry memberships, sponsor ships, and renewals.
• Ongoing Project Support
  • Ensure smooth project transitions and maintain visibility across departments.
  • Support pursuit-to-project handoffs by initiating job setup and verifying system accuracy.
  • Maintain project lifecycle records for accounting, sales tracking, and operational reference.
  • Ensure all relevant project data is accessible and properly documented from start to finish.
• Proposal & Administrative Coordination
  • Collaborate with the Sales Operations Lead to create compelling proposals for T&M, Sustaining, and Lump Sum contracts.
  • Organize internal tools, templates, and sales resources for efficiency.
  • Provide day-to-day…