Director - Project Nova

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* Job Description:

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** Director – Project NOVA
**** ABOUT GLADSTONE
** Gladstone is the leading supplier of leisure management software across the UK and Ireland. We empower customers in the health, fitness, and leisure sectors to grow participation, strengthen engagement, and improve operational performance through our cloud-based platforms.

As part of Jonas Software and Constellation Software Inc., we combine global stability with local agility. Our transformation programme —
* Project NOVA* — is redefining how we bring innovation to market, deepen customer partnerships, and deliver elevated sector experiences.
** THE ROLE
** The
** Director – Project NOVA
** is a strategic, senior leadership role responsible for the
** cross-departmental management, alignment, and delivery
** of the NOVA transformation programme. This individual will act as the single point of orchestration across Marketing, Product, R&D, Commercial, Customer Success, and Professional Services — ensuring unified execution of our go-to-market, product delivery, and customer success strategies.

You will lead the commercialisation and adoption of Nova, define its customer value narrative, and embed a best-in-class experience that drives satisfaction, growth, and long-term impact.
** KEY MISSIONS:**
* ** Cross-Functional Programme Leadership** — Serve as the connective tissue across departments, aligning goals, priorities, and timelines under one strategic execution plan.
* ** Lead Nova’s Go-to-Market Strategy** — Define positioning, value propositions, and commercial strategy to drive adoption and revenue.
* ** Champion Customer Experience Excellence** — Drive a unified experience across all touchpoints.
* ** Drive Business Development** — Establish strategic partnerships that enhance Nova’s relevance and uptake across the leisure industry.
* ** Translate Insight into Action** — Use customer and market intelligence to drive agile decision-making and innovation in the platform and services.
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* KEY RESPONSIBILITIES:

**** 1. Cross-Departmental Leadership & Programme Management
*** Coordinate delivery across all business functions, ensuring milestones, KPIs, and deliverables are tightly integrated.
* Build and lead a Nova cross-functional leadership forum to maintain shared accountability and transparency.
* Act as the escalation point for interdepartmental dependencies, conflicts, and risks.
* Embed governance structures that ensure timely, aligned execution and decision-making.
** 2. Go-to-Market Strategy & Execution
*** Lead the creation and execution of Nova’s go-to-market plan across product lines and customer segments.
* Align Marketing, Sales, and Product to deliver a consistent narrative and commercial offer.
* Define and track ROI metrics, adoption KPIs, and commercial outcomes.
** 3. Customer Experience & Engagement
*** Architect the full customer journey, from onboarding through renewal and advocacy.
* Partner with Customer Success and Professional Services to deliver predictable, value-led experiences.
* Introduce continuous feedback loops and co-creation initiatives with customers.
** 4. Sector Development & Partnership Building
*** Cultivate partnerships with key sector bodies (e.g., ukactive) and strategic alliances that expand Nova’s influence.
* Represent Gladstone and Nova at public forums, panels, and sector events.
* Support the CEO in positioning Nova as a leader in the digital transformation of leisure and health.
** 5. Insight-Driven Growth
*** Use customer data, behavioural insights, and sector trends to drive agile adjustments in product and commercial strategies.
* Partner with Product and Sales on pricing, packaging, and revenue model optimisation.
* Provide detailed performance reporting and insights to the CEO and executive team.
** LEADERSHIP COMPETENCIES**
* ** Strategic Thinking** — Ability to zoom out and translate vision into executable strategy across multiple departments.
* ** Collaboration & Influence** — Track record of galvanising cross-functional teams toward shared objectives.
* ** Customer-Centricity** — Builds decisions and experiences around real customer needs and insights.
* ** Execution Excellence** — Delivers…