Assistant Manager

About PHOENIX

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Bonobos is a menswear brand known for its exceptional fit and personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Gilroy Premium

• Assists the Store Manager in supervising store operations, recruiting, training and sales functions, driving productivity and ensuring a great in-store shopping experience.
• Develops, inspires, and retains top talent.
• Maintains a positive work environment with a “one team” mentality.
• Coaches, teaches and trains Sales Associates for effective job performance.
• Partners with the Store Manager to identify high performing Sales Associates for growth.
• Assists in the hiring process for Sales Associates by interviewing and providing feedback to the Store Manager.
• Supports the Store Manager’s analysis of the business and executes clear action plans that optimize results.
• Oversees all aspects of daily store operations.
• Ensures sales floor coverage to meet customer expectations.
• Oversees merchandise flow, including shipment, replenishment and omnichannel operations throughout the store.
• Maintains adherence to Company Policies and ensures the safety of associates and customers.
• Manages the execution of the store strategy to achieve performance goals.
• Optimizes sales/operations opportunities by leading associates to consistently execute merchandising strategies, operations and loyalty programs.
• Supports a store environment focused on delivering a great in-store experience.
• Creates a culture of proactive customer engagement to exceed customer expectations.
• Greets and assists all customers in a friendly manner, shares information on product, promotions and loyalty programs.
• Resolves customer complaints and identifies actionable improvements.
• Acts as the customer experience leader; accountable for results and creates action plans to improve performance.
• Creates a positive in‑store experience through visual standards.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  1-3 years of relevant job experience.
• Proficient in use of technology (iPad, registers).
• Strong customer service skills.
• Availability: meets defined criteria including nights, weekends and non‑business hours.
• Physical requirements met.

• Previous retail experience preferred.
• Proven ability to drive sales results.
• Strong communication skills.
• Minimum of two years relevant experience.
• Prior sales management experience.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

Paid sick leave, public health emergency leave and participation in 401(k) and Roth 401(k) with company match are available to part‑time associates.

$19.20 - $28.40 per hour

PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call 1‑800‑964‑9793 or e‑mail A