Sales Lead - Gilroy Job Gilroy area,California USA,Retail

Job Category
:
Thrift Stores – all positions

Requisition Number
: SALES
023083

Posted:
January 15, 2026
• Part‑Time

Location

The Salvation Army Adult Rehabilitation Center (ARC) – Gilroy Thrift Store. The store supports the ARC program and provides a no‑fee program to assist men and women in their rehabilitation journey.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army. Together we can continue to serve and impact our local community through the commitment to “Do The Most Good” at our Gilroy Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving, and teamwork skills while contributing to the success of our program and its participants.

The Salvation Army Mission Statement
:
The Salvation Army is an international movement that is an evangelical part of the universal Christian Church. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Employee Benefits Offered

Opportunity for career growth
Paid time off
Employee discounts

Position Objectives

Provide customers with the best selection, exceptional service, and a well‑organized store so we can offer spiritual, social, and rehabilitation programs to those in need.
Account for meeting store sales and income budget expectations while managing expenses to maximize profitability.
Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
Implement positive and effective Work Therapy Assignments and keep Beneficiaries on the right track and focus where they need to improve.

Responsibilities

Take an active role and partner with the Store Manager in daily store operations, including opening and closing procedures, point‑of‑sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards), and donations.

Assume responsibility for all day‑to‑day store operations (including personnel and cash handling) in the absence of the Store Manager and/or Assistant Manager; discuss concerns with District Sales Manager.

Assist Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.

Schedule store employees, coordinate daily morning and shift‑change team meetings, and provide coaching, training, and development. Process paperwork per Review Standards, especially regarding time and attendance compliance.

Ensure high levels of customer and donor satisfaction through excellent service to meet their needs while maintaining good community relations. Develop strategies to improve service and maximize the customer experience.

Support Back Room Processing to ensure processors/warehouse associates work effectively and efficiently to meet daily processing goals.

Supervise, support, and conduct reporting of program Beneficiaries if Work Therapy Assignments are in place at the store.

Protect store currency, inventory, and property; manage safe funds, bank deposits, products for sale, store equipment, and building security.

Secure the building during non‑operating hours with alarm system arming and alert protocol.

Maintain safety measures consistent with ARC policy and governmental regulations; report incidents immediately; assist in conducting mandatory weekly store meetings.

May be transferred or relocated to other stores based on business needs.

Completes all tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.

Qualifications

Minimum one‑year previous retail experience; supervisory experience preferred.
Pass a background check, including Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, staff, customers, and donors.

Physical Demands

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull objects such as file drawers, clothing carts, merchandise carts,…


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