Program Supervisor

Overview

POSITION TITLE: Program Supervisor

JOB CLASSIFICATION: Regular, Full-Time, Non-Union, Exempt, Benefitted

PROGRAM(S): Adult/Older Adult Outpatient Continuum

REPORTING RELATIONSHIP: Program Manager

SUMMARY: Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking.

Under the direction of the Program Manager, the Program Supervisor is responsible in collaboration with the manager for oversight of the day-to-day operation of assigned program and direct supervision of assigned staff. The Program Supervisor ensures the delivery of high-quality services consistent with Agency and Program goals, established practices, contract requirements, County & State regulations and Agency policy and procedures. Services are provided in Gilroy, Morgan Hill and San Jose or other locations as required by contracts.

The Ideal Candidate Will Possess the Following Qualifications and Knowledge: Did you know that research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications? Please understand that no one ever meets 100% of the capabilities. If much of this describes you, we encourage you to apply. This might be the right next role for you if you have:

Required:

• Bachelor’s degree or equivalent of 4 years of work experience in related field.
• Must demonstrate some strong leadership and management experience.
• Demonstrated ability to work effectively in a team-oriented work environment.
• Empowerment, advocacy and support techniques for victims/survivors of violence, people with mental illness and/or substance abuse issues.
• For IPA/SA team, must possess solid understanding of issues of violence against women, dynamics of intimate partner abuse and sexual assault.

Preferred:

• Master’s degree.
• Mental Health Rehabilitation Specialist (MHRS) certification.
• 1-year management experience in a related field.
• Demonstrated ability to supervise direct support line staff.
• The individual will preferably be bilingual and bicultural.
• For Courts and Community Referred Services (CCRS) Division, CAADC certification and 4 years of work experience in a related field.
• For Solutions to Violence Division, must have 65 hours Intimate Partner Abuse/Sexual Assault (IPA/SA) training completed
• Working knowledge of wellness and recovery concepts, Medi-Cal regulations and program documentation strongly preferred.
• Working knowledge of Santa Clara County and surrounding areas community resources.
• Knowledge of case management, group and individual counseling, and linkage-referral.
• Experience managing productivity.

• Oversight of day to day operations of the program in collaboration with the Program Manager. Provides direct supervision of staff, as assigned. Assists with hiring, performance evaluation and progressive disciplinary actions. Participates in the supervision and evaluation of service delivery quality and content.
• In collaboration with the Program Manager, monitors the program effectiveness.
• Identify and coordinates quality improvement activities (year-round auditing) including review of outcomes.
• Ensures crisis line protocols/procedures are followed
• Coordinates and ensures staff and the program’s daily activities are completed efficiently.
• Reviews documentation of direct reports’ charts to ensure audit ready charts.
• Provides direct services, as needed. Provides back-up coverage for crisis response for evening and after hours.
• Provides professional development mentoring for staff, as well as, new employee orientation training, when required.
• Participates in internal and external meetings (County, community, and agency and team…