Parts and Service Technician

Job Title:

Service Repair Technician

Department:
Repair, Service, Sales, and Operations

Reports To:

Store Manager

Status:
Hourly

The primary objective of the Parts & Service Technician (PST) is to generate a profitable Parts and Service department, while maintaining a clean and safe facility. This position assists in all aspects of the inbound and outbound inventory, installations, servicing trailers, and preparing products for presentation and demonstration.

• Completing daily processes that include parts sales, service work, inventory control, receiving product, and customer deliveries.
• Assist the management team with all service, parts/accessories installations, and warranty work.
• Receive delivery of trailers, parts, supplies, and submit paperwork to management for review.
• Completing Pre-Delivery Inspections-PDIs/Post Labor Inspections-PLIs.
• Use a consultative selling process to effectively help fit the customer’s use of the trailer with appropriate parts and service provided by Trailers Plus through the PDI and PLI process.
• Maintain the store facilities and trailers, in order to promote safety, security, and a professional appearance.
• Perform preventative and daily maintenance, minor repairs and daily inspections of company equipment and vehicles.
• Verify proper invoicing of all trailers, parts, and labor during the PDI and PLI process.
• Work strategically and collaboratively with the management staff and other departments of the company.
• Attend and participate in all required team and company meetings.
• Investigate and assist with the resolution of warranty, repair, facility, and equipment problems.
• Assist Store Management team in trailer sales, as needed. Where required by state law, PST must obtain and maintain a valid sales license.
• Ensure that all policies and procedures related to managing the facility’s keys are fully executed and enforced.
• Assist Store Management team in generating leads in the local market.
• Ability to safely operate forklift and tractor. (Company certification required)
• Ability to safely operate power tools and welding equipment. (Company certification required)
• Performs other duties as assigned.

• Time management
• Outstanding customer service skills
• Troubleshooting Attention to details
• Strong mechanical ability
• Demonstrate professional, safe and ethical conduct without exception

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the essential duties and responsibilities section are representative of the knowledge, skill, and ability required.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently required to stand, walk, sit, use their hands to handle or feel, reach with their hands and arms while balancing, routinely lift 50-75 lbs, and climb ladders.

The employee may be exposed to wet and/or humid conditions, as well as outside weather conditions during the performance of the job responsibilities. The employee may also be required to move mechanical parts and may be exposed to materials as described in MSDS documents.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions upon request.