Program Manager Bh

Program Manager of Corrections

Classification: Exempt

Reports to: Senior Director of Booth Hall

Date: April 2023

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

The Program Manager of Corrections assists the Senior Director of Booth Hall in leading the correctional programs and ensuring the program(s) comply with all Volunteers of America, Bureau of Prison (BOP), and Wyoming Department of Corrections (DOC) policies and procedures daily.

• Ensures the program complies with all VOA, Bureau of Prison and Wyoming Department of Corrections Policies and Procedures daily.
• Develops and monitors the schedule for the security technician staff.
• Provides direct supervision to lead security technician and front-line staff.
• Assists in the recruitment and hiring of security technician staff.
• Assists in the preparation of annual budgets for areas of responsibility.
• Ensures that the facility complies with fire, safety, and health department standards always.
• Processes and submits payroll for front line staff.
• Coordinate transportation for new DOC/BOP residents.
• Monitor all written mail correspondence for the residents.
• Regularly communicates with Senior Director of Booth Hall, Probation and Parole staff, WDOC staff, and Bureau of Prisons.
• Assist the director with facets of human resource management, including disciplinary action.
• Assists with resident issues as needed.
• Prepare and deliver all employment and staff training.
• Ensures ongoing compliance with VOA policies and procedures, resident handbook, and sponsoring agency requirements.
• Represent the organization daily.
• Routinely prepares correspondence, reports, and other documents for staff and administration as requested.
• Attends meetings and training as needed.
• Monitor all UAs, dorm searches, car searches, property matrixes, and resident property.
• Participates in on-call rotation and as required.

• Effective communicator, both oral and written
• Solutions and servant-based leadership
• Ethical practice
• Relationship management
• Crisis Management
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

This position provides direct supervision to lead re-entry mentors and front‑line staff.

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stoop as necessary.

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Little travel is required for this position.

• Bachelor's Degree in Criminal Justice, Behavioral Science or related field
• One (1) year of management and/or supervisory experience.

• Four to six (4‑6) years of progressive related human services work experience and
• At least one (1) year of supervisory experience

• Knowledge of adult corrections facilities/procedures.
• Five (5) years of management and/or supervisory experience

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

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