Technology Service Tech

ESSENTIAL FUNCTIONS

• Performs troubleshooting, installations and inspections of customer equipment using testing and diagnostic equipment.
• Installs, removes, repairs, and/or replaces components and parts on machines and electrical systems, including repairing or replacing wiring harnesses.
• Following company standards for work quality safety and cleanliness.
• Primary use of a computer to connect to and configure or update caterpillar components as well as prepare and submit accurate service reports within established time frames.
• Works directly with customers and supervisory staff in a professional manner to maintain workflow and meet production requirements.
• Reads and interprets parts books, service manuals, and electrical system schematics.
• Must be able to accurately provide written estimates to customers for installation and repairs of technology equipment.

• Operates industrial equipment to ensure proper operation following service and/or repair.
• Regularly reviews data from the troubleshooting and inspection process to work up detailed, accurate and cost-effective job estimates.
• Work up detailed and accurate parts orders.

• Vocational/technical school training in diesel technology or equivalent experience required.
• Caterpillar product-specific training preferred.
• Valid drivers’ license required (driving record must meet company insurance standards; driving record is reviewed annually).
• Experience performing maintenance and repair on multiple types of construction/mining equipment, power systems, and heavy industrial/diesel engines and hydraulic systems is required.
• Strong knowledge of electrical theory and systems, familiarity with light and heavy equipment.
• High degree of demonstrated mechanical aptitude and problem‑solving ability
• Ability to safely perform work.
• Ability to work independently and demonstrate effective use of available resources.
• Ability to operate a wide variety of tools and equipment.
• Ability to work with customers, vendors, and coworkers in a safe and courteous manner.
• Ability to safely operate motor vehicles and job‑related equipment.
• Ability to demonstrate professional verbal and written communications skills (including reading, writing, and understanding English).
• Basic math computation skill.
• Advanced computer skills including knowledge of GPS systems and IP address architecture schemes.

• Rajant Radio knowledge.
• Direct experience with Caterpillar equipment preferred.
• Knowledge of mining production processes, GPS, Radio and networking.
• A background in electronics, technology, information technology or computer science is preferred.

• Will use hand/power tools, measuring tools, personal computer, mobile phone, overhead crane/hoist, lifting slings/chains, electronic testing equipment, hydraulic testing equipment, oxy/acetylene torch and welders, other specialized tools and equipment, personal protective equipment/clothing.
  
  Will be in primarily outdoor environments with moderate to loud noise levels.
• Standing for long periods on concrete or other hard surfaces; walking over rough and uneven terrain.
• Sitting and driving a vehicle for long periods.
• Frequent bending, kneeling, squatting, and climbing.
• Frequent use of ladders and steps for accessing equipment.
• Frequent lifting up to 50lbs with or without assistance.
• Frequent use of hands for simple grasping, pushing, pulling, manipulating tools/objects, and writing/typing.
• Frequent exposure to all outdoor weather conditions.
• Frequent exposure to substances, including/not limited to: industrial chemicals, hydraulic fluid, grease, oil and dirt.
• Exposure to dangerous environments, including mine sites and construction sites required.
• Overtime, varying schedules, and overnight stays away from home may be required.
• Must maintain clean driving record.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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