OFFICE Support STAFF - Campbell County Clinic

Office Support Staff

Classification:
Non-Exempt

Reports to:

Office Manager
Date:
April 2023

At Volunteers of America we exemplify Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. We provide on-the-job training, professional development, coaching, and career pathways to help staff advance throughout the organization.

The Office Support Staff provides administrative and clinical support to patients and the treatment team. The first point of contact for visitors to the facility, maintaining positive relationships with referral sources and community partners.

• Answer multi-line phone system
• Schedule clients for appointments
• Inform clients of required documentation needed for appointments
• Ensure patients complete all paperwork and all intake/discharge processes are completed
• Process client contact and insurance information changes
• Provide administrative support for all written correspondence
• Process payments from clients
• Prepare and complete office reports/projects as assigned by the supervisor specific to the job position (e.g., prebilling and insurance audits)
• Other duties as assigned

• Crisis management
• Ability to work with multiple staff, clients, and agencies
• Proficiency with Microsoft Office Software:
  Outlook, Word, Excel
• Able to meet tight deadlines under pressure
• Organization skills
• Ability to work both independently and as part of a team
• Practical oral and written communication skills
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

This position has no direct supervisory responsibilities.

This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Regularly required to talk or hear. Specific vision abilities include close vision and the ability to adjust focus. Requires ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Full-time. Workdays and hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Be on call as needed. Occasional evening and weekend work may be required as job duties demand.

Some travel is required for this position.

• High School Diploma or GED
• Must possess and maintain a valid driver’s license
• Must obtain and maintain valid certifications for the following training within the first 30 days of employment (training for certification will be offered in the house)
• CPR / First Aid
• Mental Health First Aid
• MANDT

• Two or more years working with people experiencing mental illness and/or substance use problems
• Two or more years working with people who are actively experiencing a crisis
• Two or more years working with people in a residential service environment

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at .