Customer Service & Inside Sales Representative

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

• Competitive Annual Salary
• Additional training/development opportunities
• Paid Time Off

The Customer Service Representative reports directly to the Speed Pro studio owner and is primarily responsible for developing and executing marketing campaigns to obtain new clients, while also helping to oversee and maintain the existing customer base.

This is a full-time, early career position where you will be empowered to make decisions, execute programs and achieve results. You will also have the opportunity to develop new fundamental processes and initiatives; therefore, this role is best suited for someone that is interested in getting in on the ground floor and growing alongside the business.

• Serve as the primary point of contact for clients from initial inquiry through project completion
• Translating client needs into clear, executable project scopes for production teams, vendors, and installers
• Manage client expectations throughout the project lifecycle, proactively communicating status updates, timelines, and changes
• Source and coordinate vendors as needed, reviewing pricing and lead times to support margin and delivery requirements
• Utilize various digital marketing techniques (i.e., PPC) as well as more traditional marketing functions (i.e. direct mail) to increase lead generation
• Make follow-up calls to existing customers to ensure their satisfaction with end-products and to drive further business opportunities
• Oversee and develop content for blogs and social media accounts (Facebook, Instagram, Linked In, etc.) to generate awareness of the Speed Pro brand
• Maintain and update studio website as needed
• Drive a variety of lead development initiatives including list building and data mining programs, with the goal of scheduling client appointments
• Manage and utilize proprietary CRM (customer relationship management) system to track calls and meetings to prospective and existing customers
• Manage entire sales process from estimating to closing deals

• Highly motivated with a great attitude, and a desire to help others via an engaging personality and upbeat telephone personality
• Ability to maintain high level of engagement with customer base
• Exceptional time management and organizational skills
• Proactive and self-motivated to work independently and in a team environment
• Exceptional verbal and interpersonal communication skills
• Keen eye for visual design
• Professionalism, confidence, and willingness to roll-up sleeves and drive results
• Strong communication and listening skills

• 1+ year of prior customer service experience
• Prior inside sales a plus
• Proficient in Microsoft Office including Outlook
• Experience with Adobe products is a plus
• Experience with Corebridge is a plus