Retail Service Specialist

Retail Service Specialist – O'Reilly Auto Parts

Location:

Gilbert, AZ

• Support Store Manager & Assistant Managers in sales, customer service, store appearance, and operations.
• Assume shift management duties in their absence.
• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom, including execution of programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot.
• Ensure telephone is answered per company policy.
• Process buy online/ship to store, hub‑transfer, store‑to‑store, and DC add orders timely and notify customers on shipments.
• Handle special orders and outside purchases efficiently, using electronic order ledger.
• Process returns and exchanges accurately, refund with correct payment, and stage returned merchandise.
• Invoice all merchandise, including core charges and warranties, before leaving store.
• Communicate Zipline messages and delegate Image Maker/merchandising tasks.
• Enforce posted work schedule, approve changes, ensure clock‑in/out per policy.
• Perform store opening/closing duties, including day‑end procedures, money/deposit verification, bank deposits, security lights, locks, alarms, and vehicle security.
• Perform additional duties as assigned.

• Required – Strong communication skills;
  Ability to obtain RSS Certification.
• Desired – Retail sales experience, preferably in auto parts;
  Automotive systems and repair knowledge; ASE Certification;
  Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions starting day one.
• Medical, dental, & vision insurance with optional FSA.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O'Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to or call (800) 471‑7431 option and provide your requested accommodation and position details.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other