National Accounts Coordinator

Job Title

National Accounts Coordinator

Metro Fire and Security

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service. From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation.

We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer. Great company culture and room for growth.

• Manage multiple large company accounts (i.e., Walmart, Bashas, Home Depot, etc.)
• Process work orders provided by our customers and dispatch to our various departments to be scheduled.
• Serve as the main point of contact for assigned national accounts.
• Prepare, file, and retrieve sales-related documents (i.e., quotes).
• Update internal systems with account information.
• Monitor incoming orders and ensure they are fulfilled appropriately.
• Liaise with internal teams to ensure proper service occurs in a timely manner.
• Communicate necessary information to other departments to ensure service goals are met and to ensure each service is executed and recorded accurately.
• Initiate contact with customers and maintain customer expectations and effectively communicate these expectations to internal teams.
• Build relationships with key personnel.
• Investigate and resolve questions and issues raised.
• Assist team members with other projects as necessary.

• High school diploma/ GED.
• 2+ years prior customer service work experience.
• Working knowledge of Microsoft Office Suite.
• Able to sit for prolonged periods of time at a desk, working off dual monitors.
• Able to work Monday – Friday, between the hours of 6:30 AM – 5:30 PM.
• Excellent verbal and written communication skills.
• Strong attention to details/ high precision.
• Able to manage and prioritize multiple projects, work under pressure, and meet deadlines.
• Strong sense of ambition, self-motivation, and self-discipline.
• Desire and ability to work effectively as part of a team.
• Perform other related duties as assigned or required.

• Knowledge of fire systems and tools.
• Experience managing national accounts, highly preferred.
• Knowledge of Profit Zoom, Building Reports, Compliance Engine, Asset Management Portals and Paylocity.

• Medical
• Dental
• Vision
• Paid Time Off