Cafe Lead

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The Café Lead is primarily responsible for overseeing the shift responsibilities of the Urban Air Café and guiding the performance of team members. This practical, hands‑on role spends most of the working hours in the kitchen and service area, cooking, preparing, and serving food. The Café Lead must work fast with a sense of urgency while maintaining a friendly demeanor with guests and supporting the team.

• Support the proper execution of all processes, systems, and standards.
• Ensure all deliveries are received correctly and logged if the Café Manager is not present.
• Maintain storage and rotate inventory to minimize waste.
• Manage the Café Team, ensuring they always work to expected standards.
• Adhere to scheduled shifts and be willing to stay beyond when business or circumstances dictate.
• Train Café team in preparing the full menu and front‑of‑house staff in preparing drinks and ready‑to‑eat foods to a consistently high standard.
• Set a high standard and good example for punctuality, attendance, and attitude.
• Set a high standard and good example for cleanliness and hygiene, including a regular deep‑clean schedule.
• Maintain well‑organized and easy‑to‑access Café and storage areas.
• Handle guest concerns regarding the Café in the absence of the Café Manager.
• Participate in regular staff meetings and training as required.

• Minimum of High School Diploma or equivalent required; some college preferred.
• Six (6) months to one (1) year of prior food and beverage experience in quick‑service and/or restaurant settings.
• One (1) year of leadership experience preferred.
• Must have a current Serv Safe or similar food‑handling certification, or be willing to obtain one within the first 30 days of employment.

• Ability to lead, motivate, and empower team members.
• Ability to align team members with Urban Air culture by balancing seriousness and fun.
• Willingness to take initiative.
• Excellent interpersonal and communication skills.
• Problem‑solving ability.
• Goal‑setting and action planning skills.
• Pattern recognition in performance and strategy development.
• Good judgment in decision‑making.
• Openness to feedback and self‑improvement.
• Accountability for high personal standards of conduct and professionalism.
• Role model by demonstrating and upholding Urban Air policies and standards.

• Work days, nights, and/or weekends as required.
• Work in noisy, fast‑paced environments with distracting conditions.
• Move around the facility and stand for long periods.
• Lift and carry up to 30 lbs.

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air’s purpose is to help kids have fun and aim higher, achieving things they never thought possible.

Urban Air Gilbert, AZ is an equal‑opportunity employer.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Entertainment Providers

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