Assistant Manager

Overview

Company Description

At Drybar, we’re all about one thing — blowouts! With over 140 shops (and growing!) across the U.S., we’ve built our brand around making people feel like their best selves. From our signature in-shop experience to our award-winning line of styling products and tools, everything we do is designed to make every day a good hair day.

Our philosophy is simple — peace, love, and blowouts. Drybar Arizona operates independently from Drybar Products LLC and Helen of Troy brands, but we’re proud to share the same mission: to bring confidence and joy through great hair.

Assistant Shop Manager – Job Description

Description & Leadership Expectations

Drybar is a fun, fast-paced, and most importantly team-focused environment. We depend on each team member to understand their role and expectations, so everyone is contributing to the success of the team.

The Assistant Shop Manager is a key member of the Drybar leadership team and acts as the Shop Manager’s right hand. This role is responsible for supporting daily shop operations, driving sales performance, coaching team members, ensuring policy compliance, protecting the client experience, and maintaining the Drybar Heart & Soul culture. The Assistant Manager ensures smooth daily execution and consistent application of brand standards across both service and operations.

Job Summary / Purpose

The Assistant Shop Manager helps oversee all shop functions and leads the team in delivering The Drybar Experience. This role supervises shift operations, leads the client experience, trains and develops staff, assists with hiring and onboarding, manages inventory workflows, supports scheduling and labor management, and handles client and team escalations with professionalism. The Assistant Manager is a cultural leader, a sales driver, and a key operational partner to the Shop Manager.

Essential Job Functions

Client Experience Leadership

• Lead the client journey from check-in through check-out, ensuring Drybar standards are met every single time.
• Resolve escalated client concerns and provide consistent, policy-aligned service recovery.
• Coach Stylists and Bartenders in real time to maintain hospitality, pacing, and professionalism.

Team Leadership, Coaching & Accountability

• Oversee daily staffing, floor flow, client assignments, and break schedules.
• Provide in-the-moment coaching, correction, and redirection to maintain expectations and standards.
• Conduct follow-up conversations and assist with performance documentation.
• Mentor team members and model strong, consistent leadership behavior.
• Support hiring, interviewing, and selection of our front desk staff AKA Bartenders.

Training & Development

• Train new Bartenders- including systems training, guest experience, and Drybar standards.
• Support skill development in areas such as guest communication, sales, add-ons, membership selling, and time management.
• Ensure all new hires understand handbook policies, non-negotiables, and shop procedures.

Sales & KPI Ownership

• Actively promote awareness of shop goals (Memberships, Add-Ons, SPC, Retail, Client Count).
• Lead sales coaching conversations throughout the shift and maintain a motivating environment.
• Ensure all promotions are executed correctly and consistently communicated.
• Review daily/weekly performance metrics and partner with the Shop Manager to build improvement plans.

Operational Excellence

• Manage books in Booker, ensuring proper pacing, coverage, and client flow.
• Maintain adherence to all company policies, including timekeeping accuracy.
• Ensure shop cleanliness, readiness, and organization at all times.
• Ensure team follows safety practices, emergency procedures, and compliance regulations.
• Address or escalate incidents, injuries, or serious client concerns appropriately.

Inventory & Supply Management

• Oversee daily supply checks and restocking.
• Assist with ordering inventory and supplies when requested or in the Shop Manager’s absence.
• Support monthly inventory counts to ensure accuracy and cost control.
• Maintain consistent back bar and station readiness.

Administrative Responsibilities

• Assist with scheduling support, labor planning conversations, and…