Hotel Front Desk Agent

KWB Hotels is always looking for talented individuals to join our team. If you're interested in a dynamic career in hotel development and property management, please click below to apply.

As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. Your warmth and helpfulness will ensure a positive experience for our guests, from greeting families on vacation to assisting weary travelers with their requests.

Responsibilities include:

• Providing exceptional customer service and a welcoming first impression.
• Checking guests in and out efficiently both in person and over the phone.
• Handling cash and credit transactions accurately and confidently.

Additional duties:

• Managing guest mail and messages, and promoting rewards programs and promotions.
• Knowledge of hotel staff, room locations, rates, and amenities to assist guests effectively.
• Answering the switchboard professionally, handling reservations and special requests.
• Maintaining lobby and desk area cleanliness and security procedures.
• Assisting with emergency procedures and safety standards.
• Performing light cleaning and laundry duties as needed.
• Opening and closing shifts, balancing cash and credit transactions.
• Communicating effectively with staff and management, reporting issues promptly.
• Adhering to uniform and appearance standards and practicing safety at all times.
• Ability to lift luggage up to 40 lbs and perform other duties as assigned.

Job Type: Full-time

Number of hires for this role: 2

Benefits include health insurance, paid time off, and vision insurance.

Our team culture promotes professional growth and development. If this sounds like the workplace for you, post your resume today!

KWB Hotels specializes in acquiring, developing, owning, operating, and managing premium select-service hotels, aiming for excellence in hotel property development and management.