Psychiatry Medical Assistant; Gilbert

Overview

Lighthouse Psychiatry | Psychiatry Medical Assistant

Location: 4001 East Baseline Rd Ste 204, Gilbert AZ 85234

Job Type: Full-Time | In-Person

Pay: $18–$22 per hour (based on experience) — opportunities for growth/level up

About Lighthouse Psychiatry
Lighthouse Psychiatry is a mission-driven outpatient psychiatry practice serving Arizona communities with evidence-based mental health care. We are committed to professionalism, patient dignity, HIPAA compliance, and a supportive clinical culture. Our front office is central to patient access, care coordination, and the first impression we provide.

We are seeking a highly organized and patient-centered Psychiatry Medical Assistant (MA) to join our interventional psychiatry program providing Transcranial Magnetic Stimulation (TMS), IM/IV ketamine therapy, and Spravato® (esketamine). This role is ideal for an MA who values clinical precision, regulatory compliance, and high-quality behavioral health care in a specialty medical setting.

This position is optimized for candidates searching for:
Psychiatry Medical Assistant, Behavioral Health MA, TMS Technician, Ketamine Infusion Assistant, Spravato MA, Mental Health Clinic Medical Assistant, Certified Medical Assistant (CMA), Registered Medical Assistant (RMA).

The Medical Assistant supports both general psychiatry and interventional treatments
, ensuring efficient patient flow, accurate documentation, medication coordination, and strict adherence to HIPAA, REMS, and controlled substance regulations
. You will work closely with psychiatrists and clinical leadership in a structured, protocol-driven environment.

• Room patients; obtain vitals; reconcile medications and allergies; prepare charts.
• Administer and score psychiatric screening tools (PHQ-9, GAD-7, MDQ, ASRS, HAM-D, MADRS, Y-BOCS, PTSD checklists).
• Support medication management workflows: refills, prior authorizations, pharmacy coordination, and controlled substance documentation.
• Assist with ADHD and cognitive assessments (e.g., QB, Creyos).
• Monitor patient safety, including suicide risk screening and emergency escalation.

• Prepare treatment rooms and equipment; perform daily device safety checks.
• Assist with patient positioning, coil placement, and session setup.
• Monitor for side effects and document treatment parameters.
• Track treatment schedules, adherence, and communicate patient progress.

• Perform intake, vitals, and pre-treatment screening.
• Support IM/IV setup and infusion workflows using sterile technique.
• Monitor vitals, mental status, and adverse reactions during and after treatment.
• Coordinate recovery, discharge criteria, and transportation.

• Administer and document treatments in compliance with REMS under provider supervision.
• Perform required monitoring during observation periods.
• Ensure secure medication handling and patient education.

• Document all treatments, vitals, screenings, and care coordination in the EHR.
• Prepare charts; track labs, imaging, and outside medical records.
• Maintain controlled substance logs, medication inventory, and audit-ready documentation.
• Support quality assurance initiatives and regulatory compliance (HIPAA, REMS, OSHA).

• Serve as a primary patient contact for scheduling, medication questions, referrals, and forms.
• Support telehealth and in-person visits; manage phone, voicemail, email, and internal messaging.
• Maintain treatment rooms, recovery areas, and supply inventory.
• Assist with insurance verification, benefits, prior authorizations, and billing coordination.
• Participate in team huddles, staff training, and continuous improvement.

Required:

• Certified or Registered Medical Assistant (CMA/RMA) or equivalent experience.
• BLS certification (required).
• Proficiency with EHR systems and Microsoft Office.
• Knowledge of HIPAA, patient privacy, and medical terminology.
• Ability to work accurately in a fast-paced, protocol-driven clinical environment.
• IV certification (or ability to…