Healthcare Call Center Representative

Patient Service Representative Responsibilities

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Update patients of the status of their referral or authorizations.
• Communicate to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre‑procedure laboratory test requirements and other necessary preparations instructions.

• Must have 1+ year experience in a healthcare call center.
• Patient scheduling and insurance verification experience.
• Experience with handling KPIs.
• Medical Terminology knowledge.
• Must have reliable transportation to pick up equipment onsite.
• Medical Assistant experience is a plus but not required.

This is a Contract to Hire position based out of Gilbert, AZ. The position is fully remote and requires being located within 50 miles of Phoenix, AZ.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Final date to receive applications:
This position is anticipated to close on Jan 30, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.