Collections Specialist

Overview

Collections Specialist

Location:

Gilbert, AZ (Onsite)

Employment Type:

Full-Time

Summary:

We are seeking a detail-oriented, proactive Collections Specialist to join our Accounting team. In this role, you will be responsible for managing accounts receivable, resolving past-due balances, and supporting overall financial operations to minimize financial risk and support business functions.

• Manage a portfolio of client accounts and follow up on outstanding invoices to ensure timely payment.
• Maintain accurate records of payments, account statuses, and communications.
• Conduct daily calls and emails to clients regarding past-due balances.
• Document all collection activities accurately within internal systems.
• Collaborate closely with Billing, Sales, and Leadership teams to ensure accurate invoicing and address client concerns, and escalate issues when needed.
• Monitor accounts to identify overdue balances and initiate collections protocol.
• Investigate and resolve billing discrepancies or disputes in a timely manner.
• Review and evaluate credit applications, establish limits based on company policies.
• Document active activities related to collections in internal systems.
• Collaborate with Billinng, Sales, and Leadership teams to ensure accurate invoicing and address client concerns, and escalate issues when needed.
• Provide recommendations for accounts for escalation, legal action, or write-offs when necessary.
• Maintain high-level professional demeanor with clients, focusing on timely payments and professional relationships.
• Monitor and manage overdue balances and initiate collections protocols as required.
• Produce and maintain regular aging reports, progress tracking, and provide regular updates to management.
• Keep stakeholders informed of collections status and actions taken.
• Prepare aging reports, track progress, and provide regular updates to management.

• 2+ years of experience in Accounts Receivable, Collections, or a similar role (preferably in a high-volume environment).
• Strong communication skills—both written and verbal—and the ability to navigate difficult conversations professionally.
• Exceptional organizational skills and attention to detail.
• Proficiency with accounting or CRM systems; experience with MS Office; familiarity with financial systems is preferred.
• Ability to work independently while contributing to a team-oriented environment.
• Excellent problem-solving and negotiation abilities, with the ability to manage complex account issues.
• Experience in customer service and maintaining professional client relationships.
• High level of integrity and ethics in handling sensitive financial information.

• Competitive salary and bonus potential.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and sick time.
• Opportunities for professional development and career growth.