Dental Practice Office Manager

Overview

Blue Dot Dental, in Gilbert, AZ, is seeking a skilled, compassionate and effective leader to join our team. We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If you are passionate about delivering exceptional patient care and thrive in a supportive and progressive environment, we invite you to apply for this position.

• Plan and manage dental business operations to ensure excellent patient support services.
• Explain treatment plans to patients.
• Ensure that patient appointments, cancellations and last-minute adjustments are handled properly.
• Respond efficiently to patient and doctor needs and inquiries.
• Ensure the delivery of quality dental care to patients.
• Respond to patient queries and issues and ensure patient satisfaction.
• Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
• Oversee daily office activities and provide direction and guidance to staff as needed.
• Organize and present payment schedules with patients.
• Manage specialist referral process.
• Train, develop and manage staff to meet performance standards.
• Develop promotional programs to attract more patients.
• Assist in employee performance evaluation, promotion, termination, and retention activities.
• Identify areas of improvements and concerns and implement appropriate corrective actions.
• Oversee staff scheduling to ensure full coverage.
• Organize and oversee supply purchases.
• Run and analyze management reports.
• Maintain patient data according to regulations and company policies.
• Ensure that records are stored securely and in compliance with privacy and security regulations.
• Adhere to all HIPAA regulations.
• Take responsibility for the appearance and functionality of the dental office.
• All other duties as assigned.

• Dental Assistant certification preferred, but not required.
• Must have 3-5 years of recent and relevant experience working in the dental field, preferably in management.
• 3 years of experience with dental treatment coordination (indemnity/ PPO/HMO, state and federal plans).
• 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role – not required but preferred.
• 1-3 years of customer service experience preferred.
• High school diploma or general education degree (GED) required.
• Excellent organizational skills, ability to prioritize, and comfortable working independently.
• Exceptional oral and written communication skills, including strong spelling, grammar and punctuation.
• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills.
• Strong attention to detail.
• Proficient computer skills and ability to operate general office equipment.
• Must have experience with dental insurance.

We are an equal opportunity employer (EOE).