Customer Service Representative

The Customer Service Representative is responsible for managing inbound customer communication and ensuring all service-related matters are handled efficiently and professionally. This role plays a critical part in maintaining customer satisfaction by coordinating service appointments, documenting interactions accurately, and following through until issues are fully resolved.

The ideal candidate is organized, detail-oriented, and committed to delivering a high-quality customer experience at every stage.

• Answer inbound customer calls and direct inquiries appropriately
• Schedule service appointments and coordinate technician availability
• Upload detailed call notes and customer updates into CRM in real time
• Document service issues clearly to prevent miscommunication between office and field teams
• Reach out to previous customers for post-install quality control and satisfaction follow-ups
• Conduct check-in calls after install, inspection, and PTO to ensure customer satisfaction
• Log customer feedback and elevate service concerns when necessary
• Track open service tickets and follow up until resolution

• At least 1 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)