Customer Sales Advisor; CSA

For over 70 years, Speedy Glass USA has been providing trusted glass solutions for cars, homes and businesses. We are an established industry leader with a reputation for safety and for delivering the best service and quality products for our customers. Speedy Glass USA is part of Mondofix Inc. (Fix Network) a global leader in the automotive aftermarket industry comprised of a family of brands including Fix Auto Collision, Fix Auto Service, Pro Color Collision, Speedy Auto Service, NOVUS® Glass, Speedy Glass USA, SRP Products, NOVUS® Polish and Fix Nation Restoration.

Reporting directly to the branch manager, the Customer Sales Advisor (CSA) is the concierge of the Speedy Glass experienced service professional who builds trust, reduces customer stress, and personally guides each customer through their repair or replacement journey. Much like a skilled host in a top‑tier service environment, the CSA reads customer needs, anticipates concerns, and ensures a seamless, informed, and confidence‑driven experience from the first point of contact through job completion and beyond.

Success in this role is measured primarily by conversion rates by trust built, clarity provided, and customers who feel genuinely taken care of.

Schedule:

Full‑time;
Monday - Friday

Pay:
Minimum Wage + Commission

• Sales Mindset — drives conversion while prioritizing customer trust.
• Confident Communicator — clear, calm, and customer‑focused.
• Active Listener — seeks to understand before responding.
• Strong Multitasker — excels in fast‑paced, high‑call‑volume environments.
• Detail‑Oriented — accurate data entry and thorough documentation.
• Team Player — collaborates closely with technicians and management.

• Answer inbound calls, makes outbound calls, emails, and web inquiries using the Speedy Call Flow to secure appointments and convert leads.
• Provide accurate quotes by capturing full vehicle details, including VIN, ADAS status, sensors, and camera requirements.
• Convert quotes into scheduled jobs through value‑based selling that prioritizes customer needs.
• Recommend additional services such as wipers, rock chip repair, ADAS calibration, and hydrophobic treatments.
• Achieve and maintain conversion goals while ensuring every interaction feels personalized—not transactional.

• Deliver personalized, concierge‑level customer service that reflects Speedy Glass values of transparency, quality, and care.
• Listen actively, respond with empathy, and anticipate customer needs to reduce stress and build trust.
• Guide customers through their repair or replacement journey with confidence, clarity, and professionalism.
• Ask targeted questions to understand safety concerns, time constraints, insurance needs, and vehicle details.
• Build rapport through honest communication and reliable follow‑through from first contact to job completion.

• Own the full customer journey—from the initial greeting to post‑service follow‑up—ensuring a seamless experience.
• Set clear expectations regarding service timelines, insurance requirements, costs, and next steps.
• Verify insurance/TPA details, collect pre‑service information, and coordinate with technicians to prepare for appointments.
• Provide proactive updates, reminders, and day‑of‑service confirmations so customers always know “what’s happening next.”
• Close out invoices, review warranty details, and ensure the customer leaves confident and satisfied.
• Conduct follow‑up calls or emails to confirm satisfaction and request Google reviews to strengthen shop reputation.

• Assist customers with insurance claims and guide them through authorization while preventing steering.
• Verify deductibles, coverage, and LYNX/SGC setup to ensure accurate job processing.
• Document all insurance‑related notes, assignments, and approvals with accuracy and professionalism.
• Advocate for customer choice…