Training Development Specialist

ASRC Federal Technology Solutions is seeking a Training Development Specialist/Trainer to join our team supporting the FCC Contact Center Consolidation program in Gettysburg, PA. This role with work a transformational team as the technical platforms change and a consolidation of three (3) disparate Contact Centers receive cross training to become a single, more effective, coherent whole that aligns with the FCC's (Federal Communications Commission) organizational goals.

This role will be on-site in Gettysburg, PA two days a week engaging with stakeholders.
We offer an excellent benefits package and a culture of innovation and continual process improvement. Apply today and let's talk about next steps.

Requirements:

Bachelor's degree in communications or related field.
Experience in a Call/Contact Center providing training is a plus.
Three (3) years of related work experience developing technical training materials
Three (3) years of experience in delivering technical training.
Past experience developing eLearning modules
Excellent written and verbal communication skills.

Responsibilities:

Conducting training needs assessments and job/task analyses.
Developing learning objectives, lesson plans, course outlines and training content.
Designing and developing instructional materials (manuals, job aids)
Develop and design eLearning modules
Delivering training in-person or virtually using adult learning principles.
Evaluating training effectiveness using established metric and reporting results.
Maintaining training schedules, attendance records and certifications.
Supporting onboarding, refresher training and skill development initiatives.
Ensuring training content is compliant with applicable accessibility and quality standards.
Coordinating with contract leadership and customer stakeholders to meet evolving training needs.