Helpdesk Technical Support Analyst

FINTEC recruit is supporting hiring for a Helpdesk role for Technical Support Analyst.  This is a permanent position based in Buckinghamshire, with salary depending on experience ranging from £32,000 to £37,000 plus benefits package.  This role is primarily office based, working 09:00 am. To 17:30 pm. Monday to Friday, further details on application.  Potential of hybrid working.

Responsibilities:

Responding to incoming telephone support calls and tickets

Resolving technical issues or escalating to the development team if required

Installing and customising software solutions for customers

Maintain supporting records via Jira and closing tickets updating information as required

Delivery user training sessions (remotely or on-site)

Involved in Quality assurance tests or bug fixes pre customer release

Working closely with the internal wider team to ensure customer service and continuous improvement

Skills and Experience required for the Technical Support Analyst role:

Hold an IT Qualification or degree in a relevant discipline

At least 2 years of working in a second line technical support helpdesk role

Experience with service desk ticketing using tools such as Jira or similar

Extensive Experience in  Application Support;  SQL ;  Windows operating systems ;  Databases and  Remote Access Tools

Fluent in English both spoken and written

Full details of the Technical Support Analyst role is available on application.  

To apply please submit your current CV or apply via our FINTEC recruit website