Customer Service Representative

Description

We are looking for a dedicated Customer Service Representative for a Germantown, WI area organization. In this role, you will play a key part in delivering exceptional service while managing various administrative tasks related to benefits administration. This position requires strong communication skills and a detail-oriented approach to ensure smooth operations.

Responsibilities:

- Provide prompt and attentive customer support, addressing inquiries and resolving issues efficiently.

- Process and manage order entries, ensuring accuracy and timeliness.

- Utilize SAP software to maintain and update records, ensuring data integrity.

- Collaborate with internal teams to streamline workflows and improve customer satisfaction.

- Track and manage customer accounts, ensuring all information is up-to-date.

- Assist with administrative tasks related to benefits management and documentation.

- Identify opportunities to enhance service delivery and implement improvements.

- Maintain compliance with company policies and procedures while managing sensitive information.

- Monitor and report on customer feedback to support continuous improvement.

- Ensure all communications align with the company's standards and values.

Requirements - Proven experience in customer service or a related field.

- Proficiency in SAP software for data management.

- Strong skills in order entry and administrative support.

- Exceptional communication skills, both verbal and written.

- Ability to work independently and collaboratively in a team environment.

- High attention to detail with a focus on accuracy and efficiency.

- Familiarity with benefits administration processes is a plus.

- Capability to handle sensitive information with discretion and professionalism.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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