Assistant Manager, Operations | Saddle Creek

Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. We strive to build a healthier, thriving future with an equitable, inclusive and growth-focused environment for our people.

The Assistant Manager, Operations role is an essential part of the store leadership team and ensures the retail business runs smoothly and successfully. The role manages business enablers (including financials, budget and expenses, cash, and P&L), and ensures inventory, supplies, vendor relationships, technology, and facilities are maintained and optimized. It includes writing the store’s weekly schedule and completing people-related administrative activities (e.g., payroll and related documentation).

The Assistant Manager, Operations also executes company-driven operations-focused projects and initiatives at the store level.

• Implement the Store Manager’s Operations vision for the store and cascade to team members.
• Plan and prepare the weekly team member schedule according to labor requirements, availability, and budget considerations.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
• Review, monitor, and partner with the Store Manager to manage the budget and other business data and metrics (e.g., P&L, expenses) and inform planning processes (e.g., quarterly business review and sales planning).
• Provide retail floor leadership to team members, including planning coverage and decisions to maintain efficiency and effectiveness of operations.
• Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.
• Execute company-level operations-focused directives, projects, and initiatives (e.g., from the SSC).
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

• Create and foster a respectful and inclusive team environment by welcoming differences to ensure a supportive, productive, and fun experience for all team members.
• Perform administrative actions to support team members, including payroll processing, approving vacations and time off requests, shift swaps, and other documentation according to policies.
• Inform people managers of projected team growth needs to support building a strong and diverse team based on operational trends and results.
• Establish supportive and productive relationships with all team members, focusing on personal and professional development.

• Facilitate a seamless end-to-end guest experience by coordinating omnichannel programs (in-store transactions, buy online pickup in store, phone sales, ship from store).
• Collaborate with team members to ensure an optimal guest experience that values guests’ time and supports store operations.
• Resolve guest feedback and address issues, including guest escalations and urgent requests, to ensure a positive guest experience.

• Accountable for delegated aspects of the controllable budget and labor hours.

• Leadership role indirectly responsible for a subset of store employees as delegated by the Store Manager.

• Inclusion & Diversity:
  Creates and supports an inclusive environment that values differences.
• Integrity:
  Behaves in an honest, fair, and ethical manner.
• Adaptability/Agility:
  Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks.
• Leadership:
  Able and willing to lead and inspire others; motivates, empowers, develops, and directs people as they work.
• Collaboration and Teamwork:
  Works productively with others to achieve goals; seeks connections and diverse perspectives.
• Decision Making/Problem Solving:
  Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions.
• Strategic Thinking:
  Considers long-term implications of decisions and aligns with company strategy, vision, and values.
• Business Acumen:
  Understands and addresses business information (e.g., P&L, budgets, forecasts, retail strategy).
• Interactive Communication:
  Conveys information effectively in interactions with others.

• Must be legally authorized to work in the country where the store is located.
• Must have the ability to travel to the assigned store with reliable transportation.

• Work may occur on a variable schedule including early mornings, mornings, afternoons, evenings, late nights or overnights, as well as weekends and holidays.

• At least 1 year of experience managing business operations and…