Part Time IT Project Coordinator

GENERAL DEFINITION OF WORK

Under general supervision, provides administrative and operational support for IT projects, procurement, and contract administration. This position serves as a secondary liaison for internal stakeholders and assists in managing the lifecycle of IT assets and service requests.

City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization’s values system, Germantown public servants demonstrate a steadfast commitment to our greater mission of Excellence.

Every day. As a mission-driven, values-centered organization, the expectation for City leaders is to model ‘The Germantown Way’ at all times for those they influence and interact with daily.

• Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks to support internal business processes.
• Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes.
• Maintains detailed documentation of methodologies, processes and specifications of this organization’s IT systems and assists with planning and scheduling of IT initiatives.
• Assists the IT Project Manager in coordinating schedules and project activities. Tracks project progress and results through various implementation phases.
• Supports the management of incoming Help Desk requests via phone and email to ensure timely resolution of end-user issues.
• Assists in procurement functions, including researching and obtaining quotes for IT equipment and software. Reviews and reconciles monthly invoices with the Finance Department to ensure accuracy.
• Assists in monitoring existing IT contracts for compliance. Helps draft initial requests for bids and proposals under the direction of the Project Manager.
• Maintains the inventory database of IT equipment and software to manage the asset lifecycle and replacement process.
• Assists in maintaining the City’s building access control system, including entering new user data and managing door schedules.
• Serves as a point of contact for vendors regarding repairs, upgrades, and installations for telephone and data cabling services.
• Gathers documentation and researches future project estimates to assist in the IT departmental budget preparation.

• Performs related tasks as required.

• Knowledge of basic IT applications, equipment, and technical language.
• Basic understanding of municipal budget and purchasing policies.
• Excellent organizational skills and attention to detail when examining documents for accuracy.
• Knowledge of computer operating systems, equipment, peripherals, and application packages.
• Knowledge of microcomputer and network troubleshooting techniques.
• Knowledge of diagnostic tools and online monitoring software.
• Ability to communicate effectively via email and phone in a team environment.
• Ability to exercise initiative and meet work deadlines consistently.
• Ability to comprehend and make inferences from written material.
• Ability to work independently within established policies and procedures.
• Ability to maintain accurate records and logs.
• Ability to watch and read from a computer screen for extended periods of time.
• Ability to effectively interact with users by listening attentively to user needs and problems.
• Ability to communicate with both inexperienced users and computer-savvy technical personnel that requires ability to reduce technical information to simple language.

Bachelor’s degree in Business Administration, Information Technology, or a related field; or any combination of education, training, and experience providing the knowledge, skills, and abilities necessary to perform essential job functions.

A valid driver's license.

Normally works in well-lighted and comfortable offices. Occasional work after business hours may be required to oversee project implementations occurring during non-business hours.

Yes