Customer Service Associate II

Overview

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and help create an inviting shopping experience for our customers.

As a Customer Service Associate II, you’ll assist with daily store operations, from merchandising to supporting customers. You will be cross-trained to support the cash register and can switch to front-end duties as needed.

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including bathrooms, floors, trash, and overall neatness
• Maintaining a positive, safe, and respectful environment with customers, associates, and leaders
• Handling sales transactions at the assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents
• Must be able to lift between 30 and 50 lbs. and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills
• High level of integrity
• Proficiency in basic math for cash accounting

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. Employment is at-will and may be terminated by either party at any time, for any reason not prohibited by law.

• Part time
• Location:
  
  18036 Mateny Road, Germantown, Maryland
• Minimum hourly rate: 17.65
• Maximum hourly rate: 18.00
• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Retail