Veterinary Client Service Representative

Veterinary Client Service Representative

Full - Time

Germantown, MD

Thrive Pet Healthcare is looking for a Client Service Representative to join our general practice team as part of the Thrive Pet Healthcare community.

At Thrive Pet Healthcare, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

• Experience in a clinical veterinary setting strongly preferred
• 1 year customer service experience required
• Enjoys connecting with people and has exemplary customer service skills
• Excellent communication skills, both orally and written
• Computer literacy with the ability to quickly learn new systems
• Comfortable utilizing a multi-line phone system

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Process payment transactions
• Appropriately schedule appointments and surgeries
• Relay accurate and complete information from clients to veterinarians and other team members
• Ensure excellent customer service is provided to our clients

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $19/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #We Thrive Together . We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.