IT Support Specialist

Overview

IT Support Specialist – Own the IT Experience for Two Key Wisconsin Sites

Are you the kind of IT professional who enjoys being the person everyone relies on? Do you like solving problems face-to-face, improving the day-to-day technology experience for a team, and having real ownership over your environment? If so, this opportunity could be a great fit.

At Ellison Technologies/GSC, we’re looking for an IT Support Specialist to serve as the primary on-site IT resource for our Wisconsin operations. In this role, you’ll support approximately 75 employees across our Germantown and Pewaukee locations
, ensuring their technology works seamlessly so they can focus on serving our customers.

You won’t be alone.

You’ll work closely with our centralized IT organization
, which manages standards, security, identity, and infrastructure. Your role is to bring those resources to life locally—delivering responsive, hands‑on support and ensuring a great technology experience for our teams. (back this time we are only interviewing candidates that are currently in a commutable distance to both our Germantown or Pewaukee operations)

• Ownership: You will be the primary IT presence supporting our Wisconsin sites.
• Impact: Your work directly supports 55 employees in Germantown and 21 employees in Pewaukee
  . (We would expect the majority of the time spent in our Germantown operation with the most people)
• Autonomy with support: You’ll operate independently day‑to‑day while collaborating with Ellison’s centralized IT teams.
• Hands‑on environment: This is a highly visible role where you’ll solve real problems and build relationships with end users.

About Ellison

Ellison Technologies is a 400 person provider of advanced machining solutions to North American metal‑cutting manufacturers and their global affiliates. As a family of companies we are committed to the survival and growth of the American manufacturing industry. Independent offices provide us a local market focus and the flexibility to advocate the needs of each of our valued customers.

Our priority is to introduce technologies that strengthen our customers’ ability to compete in the markets they serve. Whether the solution involves a stand alone machine, multi‑process equipment, or an integrated manufacturing system with robotic automation, our goal remains the same; to optimize throughput and quality at the lowest per‑part manufacturing cost.

“The Ellison Way principles continue to drive our company forward. The Ellison Way principle of Adaptation will ensure that Ellison will evolve to further grow market share, strengthen our relationships with our key partners Doosanand our customers. The major focus moving forward must be on the development of Ellison’s most valuable resource – its people.”- Graham Hooper (CEO)

More information please visit us at , and

• Provide hands‑on, on‑site IT support and coordination for Wisconsin locations, acting as the primary local point of contact.
• Support the following Wisconsin sites: GSC, ET – Wisconsin, ET Parts, and ET Spindle.
• Coordinate badge requests and physical access needs in alignment with established processes.
• Serve as a local point of contact for potential security incidents and coordinate escalation to the security team as required.

• Provide support for desktops, laptops, mobile devices, and peripherals for on‑site and remote users.
• Troubleshoot Windows/macOS operating systems, common applications, and browser issues.
• Support collaboration tools and services (email, Microsoft Teams, VPN, printers) and resolve issues remotely or in person as needed.
• Document work and coordinate with the Help Desk; elevate complex issues to systems, network, or security teams with clear diagnostics.

• Deploy and support standardized hardware; replace failed devices and coordinate warranty repairs.
• Manage endpoints using tools such as Intune, supporting OS and application patching in coordination with centralized IT teams.
• Assist with device inventory and lifecycle records in partnership with the Help Desk.